Phone Number+65 6610 3737 / 6610 8223 / 6398 0067 Email Addressinfo@ascendo.edu.sg

Ascendo Academy conducts a wide range of Workforce Skills Qualifications (WSQ) courses. We are:

  • Skillsfuture Singapore (SSG) Approved Training Provider for WSQ Food Hygiene/F&B Services/Occupational Hygiene/Other Generic Courses.
Course Name Course Fee Course Duration Course Description Schedules
Food Safety Course (Level 1) - English $163.50
(Incl. 9% GST)
7.5 hours This unit covers the following:
1. Practise Good Personal Hygiene
2. Use Safe Ingredients
3. Handle Food Safely
4. Store Food Safely
5. Maintain cleanliness of utensils, equipment, and storage areas
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Food Safety Course (Level 1) (Refresher) - English $87.20
(Incl. 9% GST)
4.5 hours This unit covers the following:
1. Practise Good Personal Hygiene
2. Use Safe Ingredients
3. Handle Food Safely
4. Store Food Safely
5. Maintain cleanliness of utensils, equipment, and storage areas
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Food Safety Course (Level 1) (AOP) - English $54.50
(Incl. 9% GST)
1.5 hours This unit covers the following:
1. Practise Good Personal Hygiene
2. Use Safe Ingredients
3. Handle Food Safely
4. Store Food Safely
5. Maintain cleanliness of utensils, equipment, and storage areas
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Food Safety Course (Level 1) - Chinese $163.50
(Incl. 9% GST)
7.5 hours This unit covers the following:
1. Practise Good Personal Hygiene
2. Use Safe Ingredients
3. Handle Food Safely
4. Store Food Safely
5. Maintain cleanliness of utensils, equipment, and storage areas.
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Food Safety Course Level 2 $196.20
(Incl. 9% GST)
7.5 hours This course aims to equip food handlers with knowledge and skills on food safety and hygiene procedures and policies. At the end of the training, learners will be able to prepare safe and hygienic food as well as conduct checks on food premises to ensure safe food is being prepared in clean premises. VIEW SCHEDULES
Food Safety Course Level 3 $741.20
(Incl. 9% GST)
21 hours This course will cover the following lessons and topics:
1. Food safety practices and regulatory requirements
2. Types of pre-requisite programmes implemented in food establishments
3. Methods used to conduct food safety and hygiene checks
4. Food safety and hygiene lapses and corrective actions
5. HACCP principles and FSMS
At the end of the course, participants will be required to undergo a 2-hour assessment (Written and Practical).
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Food Safety Course Level 3 (Chinese) $741.20
(Incl. 9% GST)
21 hours This course will cover the following lessons and topics:
1. Food safety practices and regulatory requirements
2. Types of pre-requisite programmes implemented in food establishments
3. Methods used to conduct food safety and hygiene inspections/checks
4. Food safety and hygiene lapses and corrective actions
5. Hazard Analysis and Critical Control Point (HACCP) principles and Food Safety Management System (FSMS)
At the end of the course, participants will be required to undergo a 2-hour assessment (Written and Practical).
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Course Name Course Fee Course Duration Course Description Schedules
Incident Response (Handle Security Incidents and Services) $414.20
(Incl. 9% GST)
24 hours On completion of this unit, the learner will have the knowledge and application skills in handling security incidents and services and be able to apply them to the workplace. VIEW SCHEDULES
Deterrence (Perform Security Duties at Protected Areas and Protected Places) $457.80
(Incl. 9% GST)
18 hours The unit covers the following:
1. Handle unauthorised entry to protected areas and protected places
2. Handle suspicious persons in protected areas and protected places
3. Address intelligence gathering activities in protected areas and protected places
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Deterrence (Manage Disorderly Conduct & Threatening Behavior) $381.50
(Incl. 9% GST)
18 hours This unit will equip learners with the understanding of Manage Disorderly Conduct and Threatening Behaviour enabling the learners to acquire the skills and knowledge to Manage Disorderly Conduct and Threatening Behaviour complying with legislation and company standard operating procedures. VIEW SCHEDULES
Access Control Management (Operate Basic Security Equipment) $381.50
(Incl. 9% GST)
13.5 hours At the end of the course, participants will be able to:
1. Operate access control equipment
2. Operate alarm monitoring equipment
3. Operate CCTV monitoring equipment
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Crowd and Traffic Control Management (Conduct Crowd and Traffic Control) $534.10
(Incl. 9% GST)
25.67 hours This unit covers the following:
1. Preparing for crowd and traffic control duties
2. Conducting crowd control
3. Conducting traffic control
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Security Screening Management (Conduct Security Screening of Person and Bag) $414.20
(Incl. 9% GST)
18 hours The course aims to equip Security Officers with the necessary Skills to conduct Security Screening of Person and Bag. VIEW SCHEDULES
Guard and Patrol (Supervise Security Officers) $468.70
(Incl. 9% GST)
22 hours This course specifies the knowledge, skills and attitudes required of a security supervisor to operate and handle access control, alarm monitoring and closed-circuit television (CCTV) monitoring equipment. VIEW SCHEDULES
Capability Development (Induct Security Personnel) $381.50
(Incl. 9% GST)
18 hours The unit covers the following:
1. Prepare to induct security officer
2. Conduct induction on access control
3. Conduct induction on patrolling
4. Conduct induction on security and alarm systems
5. Conduct induction on reception duties
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Security Risk Analysis (Assess and Address Security Risks) $501.40
(Incl. 9% GST)
24 hours On completion of this unit, learners will have acquired the following knowledge and skills:
1. Assess Client Security Status
2. Conduct Site Assessment
3. Addressing security deficiencies
4. Submitting findings and recommendations
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Security Operation Compliance (Perform Supervisory Duties within Legal Framework) $381.50
(Incl. 9% GST)
18 hours This unit covers the following knowledge and skills:
1. Interpret job roles and responsibilities of security supervisor
2. Apply understanding of contractual agreement to deliver quality security services
3. Demonstrate ability to protect client’s interests
4. Apply understanding of security supervisor’s legal rights and responsibilities at work
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Performance Management (Lead and Manage a Team of Security Officers) $708.50
(Incl. 9% GST)
16 hours The learner will gain the knowledge and ability to supervise security personnel. This includes planning, leading, assessing and improving team performance. VIEW SCHEDULES
Manpower Planning (Monitor and Review Security Operations) $588.60
(Incl. 9% GST)
18 hours On completion of this unit, the learner will have the knowledge and ability to deploy and monitor security resources. VIEW SCHEDULES
Threat Observation (Recognise Terrorist Threats) (Classroom & Asynchronous) $370.60
(Incl. 9% GST)
14 hours This competency unit specifies the knowledge and skills required of a security officer and auxiliary police officer to describe contemporary terrorist threats, identify person-borne threats, vehicle-borne threats and object-based threats. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Apply 5S Techniques $566.80
(Incl. 9% GST)
8.30am - 6.30pm (2 Days) Participants will learn how to apply 5S techniques to their workplace. This will include SEIRI (Clearing unnecessary items from work area), SEITON (Organising work area in an orderly manner), SEISO (Cleaning work area), SEIKESTU ( Maintaining work area cleanliness) and SHITSUKE (Maintaining) selfdiscipline in work area. VIEW SCHEDULES
Chemical Cleaning Handling and Effectiveness Management (SF) $850.20
(Incl. 9% GST)
27 hours The unit covers the following:
1. Demonstrate understanding of cleaning chemicals
2. Demonstrate understanding of cleaning methods and techniques
3. Apply knowledge in the use of cleaning chemicals
4. Apply cleaning methods and processes
5. Review effectiveness of cleaning chemicals
6. Evaluate effectiveness of cleaning methods and processes
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Workplace Safety and Health Practices Implementation (SF) $207.10
(Incl. 9% GST)
8 hours The unit covers the following:
1. Follow safe work practices and risk control procedures
2. Participate in workplace safety and health management activities
3. Follow workplace emergency response procedures
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Customer Management (PQS) (SF) $207.10
(Incl. 9% GST)
9 hours This course aims to equip cleaning professionals with an understanding of the requirements of providing quality service. VIEW SCHEDULES
Customer Management (Supervise Service Operations) (SF) $523.20
(Incl. 9% GST)
19.5 hours This unit covers the knowledge and skills required in understanding requirements of Supervise Service Operations with the knowledge and skills to in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service. VIEW SCHEDULES
Vertical Surface Maintenance (SF) $414.20
(Incl. 9% GST)
16 hours Understand requirements of Clean Vertical Surfaces, Glass and Ceiling with the knowledge and skills required in daily cleaning and removing spillage, soilage & dust from vertical surfaces, glass surfaces and ceiling surfaces (and parts). VIEW SCHEDULES
Horizontal Surface Maintenance (SF) $425.10
(Incl. 9% GST)
17.5 hours Understand the requirements of Horizontal Surface Maintenance with the knowledge and skills required in daily cleaning and removing spillage from hard floor surfaces. VIEW SCHEDULES
Washroom Maintenance (SF) $523.20
(Incl. 9% GST)
24 hours Understand requirements of Perform basic cleaning of washrooms with the knowledge and skills required in daily cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area. VIEW SCHEDULES
Customer Management (PQS) (SF) - AOP $125.35
(Incl. 9% GST)
1 hour This course aims to equip cleaning professionals with an understanding of the requirements of providing quality service. VIEW SCHEDULES
Workplace Safety and Health Practices Implementation (SF)-AOP $125.35
(Incl. 9% GST)
1 hour This unit covers the following:
1. Follow safe work practices and risk control procedures
2. Participate in workplace safety and health management activities
3. Follow workplace emergency response procedures
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Washroom Maintenance (SF) - AOP $158.05
(Incl. 9% GST)
2 hours Understand requirements of Perform basic cleaning of washrooms with the knowledge and skills required in daily cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area. VIEW SCHEDULES
WSQ Public Hygiene Maintenance (Perform manual cleaning of escalator, travellator and lift surfaces) (SF) $207.10
(Incl. 9% GST)
9 hours This unit covers the knowledge and skills required in performing cleaning in the public areas and the related amenities, such as escalators, travelators and lift surfaces, in accordance to organisational procedures and guidelines. VIEW SCHEDULES
Vertical Surface Maintenance (SF) - AOP $125.35
(Incl. 9% GST)
1.25 hours Understand requirements of Clean Vertical Surfaces, Glass and Ceiling with the knowledge and skills required in daily cleaning and removing spillage, soilage & dust from vertical surfaces, glass surfaces and ceiling surfaces (and parts). VIEW SCHEDULES
Equipment and Inventory Management (SF) $316.10
(Incl. 9% GST)
12 hours This unit covers the following:
1. Monitor and maintain equipment and inventories
2. Acquire equipment and inventories
3. Prepare maintenance schedule and documentation accurately
4. Manage equipment maintenance schedules and implement safety checks
5. Troubleshoot any equipment and inventory damages
6. Assess effectiveness of inventory and equipment management and propose improvements
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Cleaning Operations (Food Shop Hygiene Maintenance- Level 1) $359.70
(Incl. 9% GST)
16 hours The unit covers the following:
1. Prepare for work activities
2. Collect used crockery and cutlery, and clean tables
3. Clean used crockery and cutlery
4. Clean floor area
5. Clean refuse-holding area and reinstate work area.
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Furniture and Furnishing Maintenance (Level 1) $381.50
(Incl. 9% GST)
18 hours Key Learning Outcomes:
1. Prepare for cleaning activities
2. Remove soilage and spillage from furniture and furnishings
3. Remove loose dust and debris from furniture and furnishings
4. Polish furniture and furnishings
5. Reinstate work area
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Horizontal Surface Maintenance (SF) AOP $125.35
(Incl. 9% GST)
1 hour Understand requirements of Horizontal Surface Maintenance with the knowledge and skills required in daily cleaning and removing spillage from hard floor surfaces. VIEW SCHEDULES
Workplace Safety and Health Practices Implementation (SF) (Synchronous e-learning) $207.10
(Incl. 9% GST)
8 hours This unit covers the following:
1. Follow safe work practices and risk control procedures
2. Participate in workplace safety and health management activities
3. Follow workplace emergency response procedures
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Environmental Control Coordinator (ECC) Course $431.64
(Incl. 9% GST)
16 hours The primary objective of this course is to train and equip learners with the necessary knowledge and skillsets to assume the role of Environmental Control Coordinator (ECC).
This will enable them to assist Premises manager with the implementation of the Environmental Sanitation Programme that is in line with the sector specific mandatory standards stipulated under the Environmental Sanitation (ES) Regime.
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Workplace Safety and Health Practices Implementation (Level 3) $425.10
(Incl. 9% GST)
16 hours This course will enable learners with the relevant knowledge and abilities to supervise the implementation of safe work practices and maintain workplace risk control measures at the workplace. VIEW SCHEDULES
Workplace Safety and Health System Management (Level 3) (Classroom & Asynchronous) $414.20
(Incl. 9% GST)
16 hours The unit covers the following:
1. Document management reviews on WSH management system
2. Document findings of the WSH management system against set criteria
3. Implement WSH Management System in compliance with regulatory requirements
4. Maintain records of WSH legal documents
5. Oversee site visits, inspections and compliance audits.
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Course Name Course Fee Course Duration Course Description Schedules
Maintain Food & Beverage Service Environment (SSF) $523.20
(Incl. 9% GST)
16 hours On completion of this unit, the participant will have knowledge and application skills in clearing, wiping, and resetting tables.
This includes:
1. Clear, Wipe, and Reset Tables
2. Maintain Carpets / Floors
3. Monitor Food Service Areas
4. Perform Closing Duties
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Prepare for Service (SSF) $523.20
(Incl. 9% GST)
16 hours This module covers the essential steps in preparing for service in F&B outlets. It covers the importance of preparing for service professionally and the actions that need to be taken during the preparation stage. VIEW SCHEDULES
Maintain Safe and Secure Working Environment WSQ (SSF) $523.20
(Incl. 9% GST)
16 hours This module specifies the learning in the context of F&B workplaces where participants will be able to acquire the following skills and knowledge:
1. Maintaining safe work environment
2. Using proper lifting, pushing, and pulling techniques
3. Using equipment safely
4. Following directions for handling hazardous materials
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Understand Halal Food Requirements (SSF) $523.20
(Incl. 9% GST)
16 hours This course will be useful for F&B crew, supervisors and managers to understand Halal Food Requirements necessary for gaining and maintain Halal certification for food premises VIEW SCHEDULES
Interact with and Serve Food & Beverage Guests (SSF) $741.20
(Incl. 9% GST)
24 hours Upon completion of this unit, the participant will have knowledge and application skills in interacting with and serving food and beverage guests. They will be able to apply them in F&B working environment. This includes:
1: Preparing to interact with guests
2: Assisting guests with seating
3: Taking food and beverage orders
4: Serving beverage
5: Picking – up food orders
6: Serving food
7: Presenting Bills
8: Assisting guests with departure.
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Provide Safety and Security for Customers (SSF) $392.40
(Incl. 9% GST)
12 hours This course is a 12 hours program which has strong emphasis on group discussion and active classroom participation during the training. This course covers the skills and knowledge to provide safety and security for customers in response to emergencies and follow safety and security practices. VIEW SCHEDULES
Food Safety Management (Implement HACCP for Food Manufacturing) (SFW) $523.20
(Incl. 9% GST)
16 hours This course covers understanding of the importance and know-how of implementing HACCP Principles in the food manufacturing industry. Equipped with this knowledge, food safety, quality and hygiene standards will be raised and at the same time improve the company’s competitiveness locally and globally. VIEW SCHEDULES
Standard Japanese Cuisine Preparation (Level 1) (Classroom & Asynchronous) $1,035.50
(Incl. 9% GST)
41 hours On completion of this unit, learners will acquire the knowledge and abilities in making standard Japanese cuisine that require high level of attention to details and complexity in techniques. This includes both the specialized and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry. VIEW SCHEDULES
Complex Japanese Cuisine Preparation (Level 2) (Classroom & Asynchronous) $1,253.50
(Incl. 9% GST)
41 hours On completion of this unit, learners will acquire the knowledge and abilities in making complex Japanese cuisine that require high level of attention to details and complexity in techniques. This includes both the specialised and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry. VIEW SCHEDULES
Standard Sushi Preparation (Level 1) $490.50
(Incl. 9% GST)
18 hours On completion of this unit, learners will be equipped with the fundamental knowledge and abilities in preparing standard sushi with the required level of attention to details and complexity in techniques. VIEW SCHEDULES
Customer Service Excellence for Food Services (Level 1) $207.10
(Incl. 9% GST)
8 hours This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers. They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations. VIEW SCHEDULES
Workplace Safety and Health for Food and Beverage Operations (Level 2) $207.10
(Incl. 9% GST)
8 hours Workplace safety and health (WSH) is an essential consideration in the food services industry. With the potential for injuries and accidents in every aspect of food and beverage operations, it is crucial for workers to follow WSH practices in their work area to protect their safety and well-being. Upon completion of this course, learners will acquire the knowledge and abilities to support organisational WSH by conducting checks according to work plans and instructions. VIEW SCHEDULES
Baked Dim Sum Preparation (Level 1) $545.00
(Incl. 9% GST)
18 hours Upon completion of the course, learners will gain the knowledge and abilities to prepare baked dim sum dishes and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating popular dry-heat dim sum dishes such as egg tarts, char siew sou, wife biscuit and pots sticker. VIEW SCHEDULES
Steamed Dim Sum Preparation (Level 1) $545.00
(Incl. 9% GST)
18 hours Upon completion of the course, learners will gain the knowledge and abilities to prepare moist-heat dim sum dishes and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating popular moist-heat dim sum dishes such as steamed buns and kueh, chee cheong fun, siew mai and prawn dumplings. VIEW SCHEDULES
Explore Peranakan Cuisine (Level 1) $545.00
(Incl. 9% GST)
18 hours Upon completion of the course, learners will acquire the knowledge and abilities to prepare Peranakan cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Peranakan dishes. VIEW SCHEDULES
Discover Vietnamese Cuisine (Level 1) $545.00
(Incl. 9% GST)
18 hours Upon completion of this course, learners will acquire the knowledge and abilities to prepare Vietnamese cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Vietnamese dishes. VIEW SCHEDULES
The Art of Thai Cooking (Level 1) $545.00
(Incl. 9% GST)
18 hours Upon completion of this course, learners will acquire the knowledge and abilities to prepare Thai cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Thai dishes. VIEW SCHEDULES
Flavours of Singapore's Heritage Foods (Level 1) $545.00
(Incl. 9% GST)
18 hours Upon completion of this course, learners will acquire the knowledge and abilities to prepare selected dishes that are considered Singapore’s food heritage and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating traditional Singapore heritage cuisine. VIEW SCHEDULES
Complex Sushi Mastery $763.00
(Incl. 9% GST)
24 hours Learners with basic skills on sushi preparation can take their skills to the next level to prepare more complex traditional Japanese sushi dishes. VIEW SCHEDULES
Workplace Safety and Health for Food and Beverage Operations (Level 3) $534.10
(Incl. 9% GST)
16 hours This course will equip managers and supervisors in the food services industry with the knowledge and abilities to supervise the implementation of safe work practices and to maintain risk control measures at the workplace. VIEW SCHEDULES
Workplace Safety and Health for Food and Beverage Operations (Level 2)-AOP $130.80
(Incl. 9% GST)
1 hour Workplace safety and health (WSH) is an essential consideration in the food services industry. With the potential for injuries and accidents in every aspect of food and beverage operations, it is crucial for workers to follow WSH practices in their work area to protect their safety and well-being. Upon completion of this course, learners will acquire the knowledge and abilities to support organisational WSH by conducting checks according to work plans and instructions. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Service Challenges (Level 1) $185.30
(Incl. 9% GST)
8.5 hours This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges. VIEW SCHEDULES
Service Excellence (Level 1) $414.20
(Incl. 9% GST)
17 hours This unit covers knowledge and application skills in Service Excellence, that is the knowledge and application skills in equipping service staff with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience. VIEW SCHEDULES
Service Leadership (Level 1) $174.40
(Incl. 9% GST)
8.5 hours This unit covers the following:
1. Organisation’s vision, mission and values
2. Organisation’s code of conduct in service delivery
3. Methods to demonstrate service delivery in line with the organisation’s vision, mission and values
4. Role one plays in contributing to the organisation’s vision, mission and values
5. Significance and impact that one has on the organisation’s service value chain and service standards
6. Methods to monitor own performance
7. Demonstrate service delivery in accordance with the organisation’s vision, mission and values
8. Recognise the significance and impact that one has on the organisation’s service value chain and service standards
9. Suggest ways to improve service delivery that may value-add to the organisation’s service value chain and increase service standards
10. Adhere to organisation’s professional code of conduct in service delivery
11. Monitor own performance to ensure consistency with the organisation’s vision, mission and values
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Service Planning and Implementation (Level 1) $207.10
(Incl. 9% GST)
8.5 hours This unit covers the following:
1. Importance of one’s role in the service value chain
2. Sources of information commonly sought by organisation’s customers
3. Principles of effective team communication
4. Organisation’s service standards
5. Effective communication skills
6. Types of service performance issues
7. Organisation’s service escalation process
8. Channels to identify service performance issues
9. Recognise the role that one plays in the service value chain
10. Deliver service as part of a team according to the organisation’s service standards
11. Recognise opportunities and take initiative to assist colleagues in service delivery
12. Recognise and escalate service performance issues that affect the organisation’s It refers to the ability to service standards
13. Adhere to organisation’s professional code of conduct in service delivery.
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Service Innovation (Level 1) $414.20
(Incl. 9% GST)
18 hours On completion of this unit, learners will acquire service excellence skills and knowledge that will aid their service performance in their respective work.
At the end of the course, learners are expected to be able to:
1. Recognise the Understand the Importance of Service Innovation in the Organisation
2. Generate potential service innovation ideas to transform the customer experience
3. Evaluate potential service innovation ideas according to organizational evaluation criteria
4. Present mock-up of service innovation ideas to stakeholders.
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People and Relationship Management (Level 1) $468.70
(Incl. 9% GST)
16 hours On completion of this unit, learners will acquire service excellence skills and knowledge which aids their service performance in their respective work. At the end of the course learners are expected to be able to:
1. Recognise the importance of inclusiveness when working in a diverse service environment
2. Apply emotional intelligence when interacting with team members and customers in a diverse service environment
3. Demonstrate resilience when faced with challenges in a diverse service environment
4. Monitor own actions in handling diversity in the diverse service environment.
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Service Challenges (Level 4) $654.00
(Incl. 9% GST)
18 hours The course aims to train new staff / existing staff to be able to:
1. Analyse Service Challenges
2. Develop Service Recovery Framework
3. Cascade framework with Stakeholders
4. Evaluate Effectiveness of Service Recovery
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Service Planning and Implementation (Level 4) $654.00
(Incl. 9% GST)
18 hours The learner will acquire the ability to:
1. Develop service operations plan in line with the organisation’s customer-focused strategy
2. Communicate service operations plan through various platforms
3. Evaluate performance of service operations using organisation’s key performance indicators
4. Implement corrective actions to improve service operations
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Service Leadership (Level 4) $654.00
(Incl. 9% GST)
18 hours The learner will acquire the knowledge and ability to:
1. Operationalise organisation vision, mission and values
2. Promote and influence customer-centricity and service excellence
3. Analyse team performance for improvement
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People and Relationship Management (Level 4) $654.00
(Incl. 9% GST)
18 hours The learner will acquire the ability to:
1. Develop a manpower resource plan with the underpinning knowledge of the components of a manpower resource plan and the techniques for optimizing manpower resources
2. Evaluate the performance of team in line with service operations plan with the underpinning knowledge of the criteria to evaluate performance
3. Communicate manpower plans effectively with the underpinning knowledge of the methods of communicating manpower plans and changes.
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Course Name Course Fee Course Duration Course Description Schedules
People and Performance Management (Level 4) $741.20
(Incl. 9% GST)
18 hours Develop and implement team plans to achieve business objectives, resource allocation, rewards and remuneration management and other complementary soft skills to support team performance and exercise emotional intelligence.
At the end of this module, the learners will gain the ability to:
1. Lead team leaders in the development and implementation of team plans to achieve business objectives
2. Manage team performance to achieve business results and reward team performance.
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People Change Management (Level 4) $741.20
(Incl. 9% GST)
18 hours At the end of this module, the learners will gain the ability to:
1. Introduction to Change Management
2. Manage the Implementation of Change Strategies and Processes
3. Monitor and Evaluate the Impact of Change on Team Leaders.
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Vision Leadership (Level 4) $741.20
(Incl. 9% GST)
18 hours At the end of this module, the learners will gain the ability to:
1. Facilitate Implementation of organisation strategies
2. Promote compliance with corporate governance requirements
3. Guide team leaders and self
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Personal Effectiveness (Level 4) $741.20
(Incl. 9% GST)
18 hours At the end of this module, the learners will gain the ability to:
1. Develop Effective Communication
2. Develop Implementation Plans and Decision-Making
3. Develop Leadership Style and Qualities.
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People Development (Level 5) $872.00
(Incl. 9% GST)
18 hours Identify critical positions, assess current employee capabilities, chart out relevant career and skill development initiatives, lead mentorship and facilitate a shared culture of empowerment and self-improvement.
At the end of this module, the learners will gain the ability to:
1. Review organisational talent capability and develop high potential employees to meet organisational requirements
2. Engage and support line managers in their capability development.
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People Development (Level 4) $741.20
(Incl. 9% GST)
18 hours At the end of this module, the learners will gain the following abilities and knowledge:
1. Capability Development & Talent Management
2. Facilitate team leaders learning and development opportunities
3. Provide Coaching to Team Leaders
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Organisational Relationship Building (Level 4) $741.20
(Incl. 9% GST)
18 hours At the end of this module, the learners will gain the ability to:
1. Promote Workplace Diversity
2. Roles and Responsibilities for Promoting Diversity
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People And Performance Management (Level 4) (Synchronous E-Learning) $741.20
(Incl. 9% GST)
18 hours Develop and implement team plans to achieve business objectives, resource allocation, rewards and remuneration management and other complementary soft skills to support team performance and exercise emotional intelligence.
At the end of this module, the learners will gain the ability to:
1. Develop Team Plans
2. Manage and Reward Team Performance
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People Change Management (Level 4) (Synchronous E-Learning) $741.20
(Incl. 9% GST)
18 hours Facilitate and implement innovation and change strategies, analyze data to identify trends and opportunities, and evaluate change strategies for improvement.
At the end of this module, the learners will gain the ability to:
1. Work with team leaders to manage change processes
2. Facilitate innovation at the workplace
3. Implement change strategies and processes and evaluating the impact of change.
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Course Name Course Fee Course Duration Course Description Schedules
Design Thinking Practitioners Course (IBM Skills Academy Certification) (Classroom & Asynchronous) $2,398.00
(Incl. 9% GST)
35.5 hours Facilitate and guide stakeholders to apply design thinking methodologies and processes for the organisation. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Intermediate Pastry Preparation (Level 3) (Classroom & Asynchronous) $2,343.50
(Incl. 9% GST)
86 hours On completion of this unit, learners will acquire the knowledge and abilities in preparing intermediate level pastry products that require some level of attention to details and complexity in techniques.
This includes both the specialised and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers.
These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry.
VIEW SCHEDULES
Basic Pastry Preparation (Level 2) $1,308.00
(Incl. 9% GST)
48 hours On completion of this course, learners will acquire the knowledge and abilities to bake basic level pastry products. VIEW SCHEDULES
Fundamental Bread Preparation (Level 1) $654.00
(Incl. 9% GST)
24 hours On completion of this unit, learners will acquire the knowledge and abilities in preparing fundamental level bread products that require basic knowledge to demonstrate the understanding of the tools and equipment, ingredients and techniques involved in the baking process of bread products. VIEW SCHEDULES
Basic Bread Preparation (Level 2) $981.00
(Incl. 9% GST)
38 hours On completion of this unit, learners will acquire the knowledge and abilities to perform the baking of basic level of standard breads. VIEW SCHEDULES
Fundamental Pastry Preparation (Level 1) $654.00
(Incl. 9% GST)
24 hours On completion of this unit, learners will acquire the knowledge and abilities in preparing fundamental level pastry products that require basic knowledge to demonstrate the understanding of the tools and equipment, ingredients and techniques involved in the baking process of pastries. VIEW SCHEDULES
Advanced Pastry Preparation (Level 4) $1,515.10
(Incl. 9% GST)
48 hours On completion of this unit, learners will acquire the knowledge and abilities to bake advanced-level pastry products that require some level of attention to details and complexity in techniques VIEW SCHEDULES
Advanced Bread Preparation (Level 3) (Classroom & Asynchronous) $1,308.00
(Incl. 9% GST)
49 hours On completion of this unit, learners will acquire the knowledge and abilities in directing the preparation of advanced level of breads that require a certain level of attention to details and complexity in techniques involved in the baking process. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - Built Environment: Security (2 Days) $392.40
(Incl. 9% GST)
16 hours The course covers the key trends and emerging technologies in the digital economy and those that are shaping the development of the security industry. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. VIEW SCHEDULES
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - Built Environment: Environmental Services (2 Days) $392.40
(Incl. 9% GST)
16 hours The course covers the key trends and emerging technologies in the digital economy and those that are shaping the development of the environmental services industry. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. VIEW SCHEDULES
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - General (2 Days) $392.40
(Incl. 9% GST)
16 hours The course covers the key trends and emerging technologies in the digital economy and the skills demand for workers to have fundamental digital skillsets. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. VIEW SCHEDULES
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - Food Services (2 Days) $392.40
(Incl. 9% GST)
16 hours The course covers the key trends and emerging technologies in the digital economy and those that are shaping the development of the food services industry. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. VIEW SCHEDULES
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - Retail (2 Days) $392.40
(Incl. 9% GST)
16 hours The course covers the key trends and emerging technologies in the digital economy and those that are shaping the development of the retail industry. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Sustainable Cultivation of Mushrooms $675.80
(Incl. 9% GST)
16 hours The course aims to develop learners to become farmers in mushroom cultivation. The training covers all the necessary steps involved in growing mushrooms, from preparation to harvesting, including inoculum and media selection, grain spawn generation, monitoring and managing growth, and post-harvest management. VIEW SCHEDULES
Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01 Singapore 536985
Email Addressinfo@ascendo.edu.sg