PRE-COURSE ADVISORY
Our courses are competency-based and can provide training to;
1. Meet mandatory requirements
2. Enhance worker employability by upskilling to take on more responsibilities or higher job roles
3. Enable workers to transition into specific industries by reskilling with the necessary knowledge and skills.
4. Enable workers to gain higher salary and renumeration under the Progressive Wage Model, depending on the industry.
For more information on the skills training our courses can provide, refer to the details in our brochures and our website. You can contact our Course Adviser for consultation or drop us an email at info@ascendo.edu.sg
POST-COURSE ADVISORY
After completion of your training, what should be your next step?
1. Encourage you to apply what you have learned in your workplace.
2. Further training: You may want to stay informed of the latest developments and trends in your industry and identify opportunities for further training to upskill. If your industry is covered in the Progressive Wage Model, you may want to find out more details on the Ministry of Manpower's website on job role progression.
3. Reskilling: You may want to tap into career advisory and coaching with Workplace Singapore (WSG) to help you transition to another industry.
Read more about the Progressive Wage Model on the News & Event tab. For more assistance, you may drop us a message via the Enquiry Form from the Contact Us tab on our website, or drop us an email at info@ascendo.edu.sg
Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Food Safety Course (Level 1) - English | $163.50 (Incl. 9% GST) |
7.5 hours | This unit covers the following: 1. Practise Good Personal Hygiene 2. Use Safe Ingredients 3. Handle Food Safely 4. Store Food Safely 5. Maintain cleanliness of utensils, equipment, and storage areas |
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Food Safety Course (Level 1) (Refresher) - English | $87.20 (Incl. 9% GST) |
4.5 hours | This unit covers the following: 1. Practise Good Personal Hygiene 2. Use Safe Ingredients 3. Handle Food Safely 4. Store Food Safely 5. Maintain cleanliness of utensils, equipment, and storage areas |
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Food Safety Course (Level 1) (AOP) - English | $54.50 (Incl. 9% GST) |
1.5 hours | This unit covers the following: 1. Practise Good Personal Hygiene 2. Use Safe Ingredients 3. Handle Food Safely 4. Store Food Safely 5. Maintain cleanliness of utensils, equipment, and storage areas |
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Food Safety Course (Level 1) - Chinese | $163.50 (Incl. 9% GST) |
7.5 hours | This unit covers the following: 1. Practise Good Personal Hygiene 2. Use Safe Ingredients 3. Handle Food Safely 4. Store Food Safely 5. Maintain cleanliness of utensils, equipment, and storage areas. |
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Food Safety Course Level 1 (Refresher) (Chinese) | $87.20 (Incl. 9% GST) |
9am-1.30pm | Formerly known as WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures (Refresher) (SSF) The unit covers the following: 1. Practise Good Personal Hygiene 2. Use Safe Ingredients 3. Handle Food Safely 4. Store Food Safely 5. Maintain cleanliness of utensils, equipment, and storage areas. | VIEW SCHEDULES |
Food Safety Course (Level 1) (AOP) - Chinese | $65.40 (Incl. 9% GST) |
1.5 HOUR | This unit covers the following: 1. Practise Good Personal Hygiene 2. Use Safe Ingredients 3. Handle Food Safely 4. Store Food Safely 5. Maintain cleanliness of utensils, equipment and storage areas. | VIEW SCHEDULES |
Food Safety Course Level 2 | $196.20 (Incl. 9% GST) |
7.5 hours | This course aims to equip food handlers with knowledge and skills on food safety and hygiene procedures and policies. At the end of the training, learners will be able to prepare safe and hygienic food as well as conduct checks on food premises to ensure safe food is being prepared in clean premises. | VIEW SCHEDULES |
Food Safety Course Level 3 | $741.20 (Incl. 9% GST) |
21 hours | This course will cover the following lessons and topics: 1. Food safety practices and regulatory requirements 2. Types of pre-requisite programmes implemented in food establishments 3. Methods used to conduct food safety and hygiene checks 4. Food safety and hygiene lapses and corrective actions 5. HACCP principles and FSMS At the end of the course, participants will be required to undergo a 2-hour assessment (Written and Practical). |
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Food Safety Course Level 3 (Chinese) | $741.20 (Incl. 9% GST) |
21 hours | This course will cover the following lessons and topics: 1. Food safety practices and regulatory requirements 2. Types of pre-requisite programmes implemented in food establishments 3. Methods used to conduct food safety and hygiene inspections/checks 4. Food safety and hygiene lapses and corrective actions 5. Hazard Analysis and Critical Control Point (HACCP) principles and Food Safety Management System (FSMS) At the end of the course, participants will be required to undergo a 2-hour assessment (Written and Practical). |
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Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Incident Response (Handle Security Incidents and Services) | $414.20 (Incl. 9% GST) |
24 hours | On completion of this unit, the learner will have the knowledge and application skills in handling security incidents and services and be able to apply them to the workplace. | VIEW SCHEDULES |
Deterrence (Perform Security Duties at Protected Areas and Protected Places) | $457.80 (Incl. 9% GST) |
18 hours | The unit covers the following: 1. Handle unauthorised entry to protected areas and protected places 2. Handle suspicious persons in protected areas and protected places 3. Address intelligence gathering activities in protected areas and protected places |
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Deterrence (Manage Disorderly Conduct & Threatening Behavior) | $381.50 (Incl. 9% GST) |
18 hours | This unit will equip learners with the understanding of Manage Disorderly Conduct and Threatening Behaviour enabling the learners to acquire the skills and knowledge to Manage Disorderly Conduct and Threatening Behaviour complying with legislation and company standard operating procedures. | VIEW SCHEDULES |
Access Control Management (Operate Basic Security Equipment) | $381.50 (Incl. 9% GST) |
13.5 hours | At the end of the course, participants will be able to: 1. Operate access control equipment 2. Operate alarm monitoring equipment 3. Operate CCTV monitoring equipment |
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Crowd and Traffic Control Management (Conduct Crowd and Traffic Control) | $534.10 (Incl. 9% GST) |
25.67 hours | This unit covers the following: 1. Preparing for crowd and traffic control duties 2. Conducting crowd control 3. Conducting traffic control |
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Security Screening Management (Conduct Security Screening of Person and Bag) | $414.20 (Incl. 9% GST) |
18 hours | The course aims to equip Security Officers with the necessary Skills to conduct Security Screening of Person and Bag. | VIEW SCHEDULES |
Guard and Patrol (Supervise Security Officers) | $468.70 (Incl. 9% GST) |
22 hours | This course specifies the knowledge, skills and attitudes required of a security supervisor to operate and handle access control, alarm monitoring and closed-circuit television (CCTV) monitoring equipment. | VIEW SCHEDULES |
Capability Development (Induct Security Personnel) | $381.50 (Incl. 9% GST) |
18 hours | The unit covers the following: 1. Prepare to induct security officer 2. Conduct induction on access control 3. Conduct induction on patrolling 4. Conduct induction on security and alarm systems 5. Conduct induction on reception duties |
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Security Risk Analysis (Assess and Address Security Risks) | $501.40 (Incl. 9% GST) |
24 hours | On completion of this unit, learners will have acquired the following knowledge and skills: 1. Assess Client Security Status 2. Conduct Site Assessment 3. Addressing security deficiencies 4. Submitting findings and recommendations |
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Security Operation Compliance (Perform Supervisory Duties within Legal Framework) | $381.50 (Incl. 9% GST) |
18 hours | This unit covers the following knowledge and skills: 1. Interpret job roles and responsibilities of security supervisor 2. Apply understanding of contractual agreement to deliver quality security services 3. Demonstrate ability to protect client’s interests 4. Apply understanding of security supervisor’s legal rights and responsibilities at work |
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Performance Management (Lead and Manage a Team of Security Officers) | $708.50 (Incl. 9% GST) |
16 hours | The learner will gain the knowledge and ability to supervise security personnel. This includes planning, leading, assessing and improving team performance. | VIEW SCHEDULES |
Manpower Planning (Monitor and Review Security Operations) | $588.60 (Incl. 9% GST) |
18 hours | On completion of this unit, the learner will have the knowledge and ability to deploy and monitor security resources. | VIEW SCHEDULES |
Threat Observation (Recognise Terrorist Threats) (Classroom & Asynchronous) | $370.60 (Incl. 9% GST) |
14 hours | This competency unit specifies the knowledge and skills required of a security officer and auxiliary police officer to describe contemporary terrorist threats, identify person-borne threats, vehicle-borne threats and object-based threats. | VIEW SCHEDULES |
Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Apply 5S Techniques | $566.80 (Incl. 9% GST) |
8.30am - 6.30pm (2 Days) | Participants will learn how to apply 5S techniques to their workplace. This will include SEIRI (Clearing unnecessary items from work area), SEITON (Organising work area in an orderly manner), SEISO (Cleaning work area), SEIKESTU ( Maintaining work area cleanliness) and SHITSUKE (Maintaining) selfdiscipline in work area. | VIEW SCHEDULES |
Chemical Cleaning Handling and Effectiveness Management (SF) | $850.20 (Incl. 9% GST) |
27 hours | The unit covers the following: 1. Demonstrate understanding of cleaning chemicals 2. Demonstrate understanding of cleaning methods and techniques 3. Apply knowledge in the use of cleaning chemicals 4. Apply cleaning methods and processes 5. Review effectiveness of cleaning chemicals 6. Evaluate effectiveness of cleaning methods and processes |
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Workplace Safety and Health Practices Implementation (SF) | $207.10 (Incl. 9% GST) |
8 hours | The unit covers the following: 1. Follow safe work practices and risk control procedures 2. Participate in workplace safety and health management activities 3. Follow workplace emergency response procedures |
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Customer Management (PQS) (SF) | $207.10 (Incl. 9% GST) |
9 hours | This course aims to equip cleaning professionals with an understanding of the requirements of providing quality service. | VIEW SCHEDULES |
Customer Management (Supervise Service Operations) (SF) | $523.20 (Incl. 9% GST) |
19.5 hours | This unit covers the knowledge and skills required in understanding requirements of Supervise Service Operations with the knowledge and skills to in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service. | VIEW SCHEDULES |
Vertical Surface Maintenance (SF) | $414.20 (Incl. 9% GST) |
16 hours | Understand requirements of Clean Vertical Surfaces, Glass and Ceiling with the knowledge and skills required in daily cleaning and removing spillage, soilage & dust from vertical surfaces, glass surfaces and ceiling surfaces (and parts). | VIEW SCHEDULES |
Horizontal Surface Maintenance (SF) | $425.10 (Incl. 9% GST) |
17.5 hours | Understand the requirements of Horizontal Surface Maintenance with the knowledge and skills required in daily cleaning and removing spillage from hard floor surfaces. | VIEW SCHEDULES |
Washroom Maintenance (SF) | $523.20 (Incl. 9% GST) |
24 hours | Understand requirements of Perform basic cleaning of washrooms with the knowledge and skills required in daily cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area. | VIEW SCHEDULES |
Customer Management (PQS) (SF) - AOP | $125.35 (Incl. 9% GST) |
1 hour | This course aims to equip cleaning professionals with an understanding of the requirements of providing quality service. | VIEW SCHEDULES |
Workplace Safety and Health Practices Implementation (SF)-AOP | $125.35 (Incl. 9% GST) |
1 hour | This unit covers the following: 1. Follow safe work practices and risk control procedures 2. Participate in workplace safety and health management activities 3. Follow workplace emergency response procedures |
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Washroom Maintenance (SF) - AOP | $158.05 (Incl. 9% GST) |
2 hours | Understand requirements of Perform basic cleaning of washrooms with the knowledge and skills required in daily cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area. | VIEW SCHEDULES |
WSQ Public Hygiene Maintenance (Perform manual cleaning of escalator, travellator and lift surfaces) (SF) | $207.10 (Incl. 9% GST) |
9 hours | This unit covers the knowledge and skills required in performing cleaning in the public areas and the related amenities, such as escalators, travelators and lift surfaces, in accordance to organisational procedures and guidelines. | VIEW SCHEDULES |
Vertical Surface Maintenance (SF) - AOP | $125.35 (Incl. 9% GST) |
1.25 hours | Understand requirements of Clean Vertical Surfaces, Glass and Ceiling with the knowledge and skills required in daily cleaning and removing spillage, soilage & dust from vertical surfaces, glass surfaces and ceiling surfaces (and parts). | VIEW SCHEDULES |
Equipment and Inventory Management (SF) | $316.10 (Incl. 9% GST) |
12 hours | This unit covers the following: 1. Monitor and maintain equipment and inventories 2. Acquire equipment and inventories 3. Prepare maintenance schedule and documentation accurately 4. Manage equipment maintenance schedules and implement safety checks 5. Troubleshoot any equipment and inventory damages 6. Assess effectiveness of inventory and equipment management and propose improvements |
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Cleaning Operations (Food Shop Hygiene Maintenance- Level 1) | $359.70 (Incl. 9% GST) |
16 hours | The unit covers the following: 1. Prepare for work activities 2. Collect used crockery and cutlery, and clean tables 3. Clean used crockery and cutlery 4. Clean floor area 5. Clean refuse-holding area and reinstate work area. |
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Furniture and Furnishing Maintenance (Level 1) | $381.50 (Incl. 9% GST) |
18 hours | Key Learning Outcomes: 1. Prepare for cleaning activities 2. Remove soilage and spillage from furniture and furnishings 3. Remove loose dust and debris from furniture and furnishings 4. Polish furniture and furnishings 5. Reinstate work area |
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Horizontal Surface Maintenance (SF) AOP | $125.35 (Incl. 9% GST) |
1 hour | Understand requirements of Horizontal Surface Maintenance with the knowledge and skills required in daily cleaning and removing spillage from hard floor surfaces. | VIEW SCHEDULES |
Workplace Safety and Health Practices Implementation (SF) (Synchronous e-learning) | $207.10 (Incl. 9% GST) |
8 hours | This unit covers the following: 1. Follow safe work practices and risk control procedures 2. Participate in workplace safety and health management activities 3. Follow workplace emergency response procedures |
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Environmental Control Coordinator (ECC) Course | $431.64 (Incl. 9% GST) |
16 hours | The primary objective of this course is to train and equip learners with the necessary knowledge and skillsets to assume the role of Environmental Control Coordinator (ECC). This will enable them to assist Premises manager with the implementation of the Environmental Sanitation Programme that is in line with the sector specific mandatory standards stipulated under the Environmental Sanitation (ES) Regime. |
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Workplace Safety and Health Practices Implementation (Level 3) | $425.10 (Incl. 9% GST) |
16 hours | This course will enable learners with the relevant knowledge and abilities to supervise the implementation of safe work practices and maintain workplace risk control measures at the workplace. | VIEW SCHEDULES |
Workplace Safety and Health System Management (Level 3) (Classroom & Asynchronous) | $414.20 (Incl. 9% GST) |
16 hours | The unit covers the following: 1. Document management reviews on WSH management system 2. Document findings of the WSH management system against set criteria 3. Implement WSH Management System in compliance with regulatory requirements 4. Maintain records of WSH legal documents 5. Oversee site visits, inspections and compliance audits. |
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Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Maintain Food & Beverage Service Environment (SSF) | $523.20 (Incl. 9% GST) |
16 hours | On completion of this unit, the participant will have knowledge and application skills in clearing, wiping, and resetting tables. This includes: 1. Clear, Wipe, and Reset Tables 2. Maintain Carpets / Floors 3. Monitor Food Service Areas 4. Perform Closing Duties |
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Prepare for Service (SSF) | $523.20 (Incl. 9% GST) |
16 hours | This module covers the essential steps in preparing for service in F&B outlets. It covers the importance of preparing for service professionally and the actions that need to be taken during the preparation stage. | VIEW SCHEDULES |
Maintain Safe and Secure Working Environment WSQ (SSF) | $523.20 (Incl. 9% GST) |
16 hours | This module specifies the learning in the context of F&B workplaces where participants will be able to acquire the following skills and knowledge: 1. Maintaining safe work environment 2. Using proper lifting, pushing, and pulling techniques 3. Using equipment safely 4. Following directions for handling hazardous materials |
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Understand Halal Food Requirements (SSF) | $523.20 (Incl. 9% GST) |
16 hours | This course will be useful for F&B crew, supervisors and managers to understand Halal Food Requirements necessary for gaining and maintain Halal certification for food premises | VIEW SCHEDULES |
Interact with and Serve Food & Beverage Guests (SSF) | $741.20 (Incl. 9% GST) |
24 hours | Upon completion of this unit, the participant will have knowledge and application skills in interacting with and serving food and beverage guests. They will be able to apply them in F&B working environment. This includes: 1: Preparing to interact with guests 2: Assisting guests with seating 3: Taking food and beverage orders 4: Serving beverage 5: Picking – up food orders 6: Serving food 7: Presenting Bills 8: Assisting guests with departure. |
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Provide Safety and Security for Customers (SSF) | $392.40 (Incl. 9% GST) |
12 hours | This course is a 12 hours program which has strong emphasis on group discussion and active classroom participation during the training. This course covers the skills and knowledge to provide safety and security for customers in response to emergencies and follow safety and security practices. | VIEW SCHEDULES |
Food Safety Management (Implement HACCP for Food Manufacturing) (SFW) | $523.20 (Incl. 9% GST) |
16 hours | This course covers understanding of the importance and know-how of implementing HACCP Principles in the food manufacturing industry. Equipped with this knowledge, food safety, quality and hygiene standards will be raised and at the same time improve the company’s competitiveness locally and globally. | VIEW SCHEDULES |
Standard Japanese Cuisine Preparation (Level 1) (Classroom & Asynchronous) | $1,035.50 (Incl. 9% GST) |
41 hours | On completion of this unit, learners will acquire the knowledge and abilities in making standard Japanese cuisine that require high level of attention to details and complexity in techniques. This includes both the specialized and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry. | VIEW SCHEDULES |
Complex Japanese Cuisine Preparation (Level 2) (Classroom & Asynchronous) | $1,253.50 (Incl. 9% GST) |
41 hours | On completion of this unit, learners will acquire the knowledge and abilities in making complex Japanese cuisine that require high level of attention to details and complexity in techniques. This includes both the specialised and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry. | VIEW SCHEDULES |
Standard Sushi Preparation (Level 1) | $490.50 (Incl. 9% GST) |
18 hours | On completion of this unit, learners will be equipped with the fundamental knowledge and abilities in preparing standard sushi with the required level of attention to details and complexity in techniques. | VIEW SCHEDULES |
Customer Service Excellence for Food Services (Level 1) | $207.10 (Incl. 9% GST) |
8 hours | This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers. They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations. | VIEW SCHEDULES |
Workplace Safety and Health for Food and Beverage Operations (Level 2) | $207.10 (Incl. 9% GST) |
8 hours | Workplace safety and health (WSH) is an essential consideration in the food services industry. With the potential for injuries and accidents in every aspect of food and beverage operations, it is crucial for workers to follow WSH practices in their work area to protect their safety and well-being. Upon completion of this course, learners will acquire the knowledge and abilities to support organisational WSH by conducting checks according to work plans and instructions. | VIEW SCHEDULES |
Baked Dim Sum Preparation (Level 1) | $545.00 (Incl. 9% GST) |
18 hours | Upon completion of the course, learners will gain the knowledge and abilities to prepare baked dim sum dishes and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating popular dry-heat dim sum dishes such as egg tarts, char siew sou, wife biscuit and pots sticker. | VIEW SCHEDULES |
Steamed Dim Sum Preparation (Level 1) | $545.00 (Incl. 9% GST) |
18 hours | Upon completion of the course, learners will gain the knowledge and abilities to prepare moist-heat dim sum dishes and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating popular moist-heat dim sum dishes such as steamed buns and kueh, chee cheong fun, siew mai and prawn dumplings. | VIEW SCHEDULES |
Explore Peranakan Cuisine (Level 1) | $545.00 (Incl. 9% GST) |
18 hours | Upon completion of the course, learners will acquire the knowledge and abilities to prepare Peranakan cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Peranakan dishes. | VIEW SCHEDULES |
Discover Vietnamese Cuisine (Level 1) | $545.00 (Incl. 9% GST) |
18 hours | Upon completion of this course, learners will acquire the knowledge and abilities to prepare Vietnamese cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Vietnamese dishes. | VIEW SCHEDULES |
The Art of Thai Cooking (Level 1) | $545.00 (Incl. 9% GST) |
18 hours | Upon completion of this course, learners will acquire the knowledge and abilities to prepare Thai cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Thai dishes. | VIEW SCHEDULES |
Flavours of Singapore's Heritage Foods (Level 1) | $545.00 (Incl. 9% GST) |
18 hours | Upon completion of this course, learners will acquire the knowledge and abilities to prepare selected dishes that are considered Singapore’s food heritage and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating traditional Singapore heritage cuisine. | VIEW SCHEDULES |
Complex Sushi Mastery | $763.00 (Incl. 9% GST) |
24 hours | Learners with basic skills on sushi preparation can take their skills to the next level to prepare more complex traditional Japanese sushi dishes. | VIEW SCHEDULES |
Workplace Safety and Health for Food and Beverage Operations (Level 3) | $534.10 (Incl. 9% GST) |
16 hours | This course will equip managers and supervisors in the food services industry with the knowledge and abilities to supervise the implementation of safe work practices and to maintain risk control measures at the workplace. | VIEW SCHEDULES |
Workplace Safety and Health for Food and Beverage Operations (Level 2)-AOP | $130.80 (Incl. 9% GST) |
1 hour | Workplace safety and health (WSH) is an essential consideration in the food services industry. With the potential for injuries and accidents in every aspect of food and beverage operations, it is crucial for workers to follow WSH practices in their work area to protect their safety and well-being. Upon completion of this course, learners will acquire the knowledge and abilities to support organisational WSH by conducting checks according to work plans and instructions. | VIEW SCHEDULES |
Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Service Challenges (Level 1) | $185.30 (Incl. 9% GST) |
8.5 hours | This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges. | VIEW SCHEDULES |
Service Excellence (Level 1) | $414.20 (Incl. 9% GST) |
17 hours | This unit covers knowledge and application skills in Service Excellence, that is the knowledge and application skills in equipping service staff with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience. | VIEW SCHEDULES |
Service Leadership (Level 1) | $174.40 (Incl. 9% GST) |
8.5 hours | This unit covers the following: 1. Organisation’s vision, mission and values 2. Organisation’s code of conduct in service delivery 3. Methods to demonstrate service delivery in line with the organisation’s vision, mission and values 4. Role one plays in contributing to the organisation’s vision, mission and values 5. Significance and impact that one has on the organisation’s service value chain and service standards 6. Methods to monitor own performance 7. Demonstrate service delivery in accordance with the organisation’s vision, mission and values 8. Recognise the significance and impact that one has on the organisation’s service value chain and service standards 9. Suggest ways to improve service delivery that may value-add to the organisation’s service value chain and increase service standards 10. Adhere to organisation’s professional code of conduct in service delivery 11. Monitor own performance to ensure consistency with the organisation’s vision, mission and values |
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Service Planning and Implementation (Level 1) | $207.10 (Incl. 9% GST) |
8.5 hours | This unit covers the following: 1. Importance of one’s role in the service value chain 2. Sources of information commonly sought by organisation’s customers 3. Principles of effective team communication 4. Organisation’s service standards 5. Effective communication skills 6. Types of service performance issues 7. Organisation’s service escalation process 8. Channels to identify service performance issues 9. Recognise the role that one plays in the service value chain 10. Deliver service as part of a team according to the organisation’s service standards 11. Recognise opportunities and take initiative to assist colleagues in service delivery 12. Recognise and escalate service performance issues that affect the organisation’s It refers to the ability to service standards 13. Adhere to organisation’s professional code of conduct in service delivery. |
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Service Innovation (Level 1) | $414.20 (Incl. 9% GST) |
18 hours | On completion of this unit, learners will acquire service excellence skills and knowledge that will aid their service performance in their respective work. At the end of the course, learners are expected to be able to: 1. Recognise the Understand the Importance of Service Innovation in the Organisation 2. Generate potential service innovation ideas to transform the customer experience 3. Evaluate potential service innovation ideas according to organizational evaluation criteria 4. Present mock-up of service innovation ideas to stakeholders. |
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People and Relationship Management (Level 1) | $468.70 (Incl. 9% GST) |
16 hours | On completion of this unit, learners will acquire service excellence skills and knowledge which aids their service performance in their respective work. At the end of the course learners are expected to be able to: 1. Recognise the importance of inclusiveness when working in a diverse service environment 2. Apply emotional intelligence when interacting with team members and customers in a diverse service environment 3. Demonstrate resilience when faced with challenges in a diverse service environment 4. Monitor own actions in handling diversity in the diverse service environment. |
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Service Challenges (Level 4) | $654.00 (Incl. 9% GST) |
18 hours | The course aims to train new staff / existing staff to be able to: 1. Analyse Service Challenges 2. Develop Service Recovery Framework 3. Cascade framework with Stakeholders 4. Evaluate Effectiveness of Service Recovery |
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Service Planning and Implementation (Level 4) | $654.00 (Incl. 9% GST) |
18 hours | The learner will acquire the ability to: 1. Develop service operations plan in line with the organisation’s customer-focused strategy 2. Communicate service operations plan through various platforms 3. Evaluate performance of service operations using organisation’s key performance indicators 4. Implement corrective actions to improve service operations |
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Service Leadership (Level 4) | $654.00 (Incl. 9% GST) |
18 hours | The learner will acquire the knowledge and ability to: 1. Operationalise organisation vision, mission and values 2. Promote and influence customer-centricity and service excellence 3. Analyse team performance for improvement |
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People and Relationship Management (Level 4) | $654.00 (Incl. 9% GST) |
18 hours | The learner will acquire the ability to: 1. Develop a manpower resource plan with the underpinning knowledge of the components of a manpower resource plan and the techniques for optimizing manpower resources 2. Evaluate the performance of team in line with service operations plan with the underpinning knowledge of the criteria to evaluate performance 3. Communicate manpower plans effectively with the underpinning knowledge of the methods of communicating manpower plans and changes. |
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Course Name | Course Fee | Course Duration | Course Description | Schedules |
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People and Performance Management (Level 4) | $741.20 (Incl. 9% GST) |
18 hours | Develop and implement team plans to achieve business objectives, resource allocation, rewards and remuneration management and other complementary soft skills to support team performance and exercise emotional intelligence. At the end of this module, the learners will gain the ability to: 1. Lead team leaders in the development and implementation of team plans to achieve business objectives 2. Manage team performance to achieve business results and reward team performance. |
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People Change Management (Level 4) | $741.20 (Incl. 9% GST) |
18 hours | At the end of this module, the learners will gain the ability to: 1. Introduction to Change Management 2. Manage the Implementation of Change Strategies and Processes 3. Monitor and Evaluate the Impact of Change on Team Leaders. |
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Vision Leadership (Level 4) | $741.20 (Incl. 9% GST) |
18 hours | At the end of this module, the learners will gain the ability to: 1. Facilitate Implementation of organisation strategies 2. Promote compliance with corporate governance requirements 3. Guide team leaders and self |
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Personal Effectiveness (Level 4) | $741.20 (Incl. 9% GST) |
18 hours | At the end of this module, the learners will gain the ability to: 1. Develop Effective Communication 2. Develop Implementation Plans and Decision-Making 3. Develop Leadership Style and Qualities. |
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People Development (Level 5) | $872.00 (Incl. 9% GST) |
18 hours | Identify critical positions, assess current employee capabilities, chart out relevant career and skill development initiatives, lead mentorship and facilitate a shared culture of empowerment and self-improvement. At the end of this module, the learners will gain the ability to: 1. Review organisational talent capability and develop high potential employees to meet organisational requirements 2. Engage and support line managers in their capability development. |
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People Development (Level 4) | $741.20 (Incl. 9% GST) |
18 hours | At the end of this module, the learners will gain the following abilities and knowledge: 1. Capability Development & Talent Management 2. Facilitate team leaders learning and development opportunities 3. Provide Coaching to Team Leaders |
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Organisational Relationship Building (Level 4) | $741.20 (Incl. 9% GST) |
18 hours | At the end of this module, the learners will gain the ability to: 1. Promote Workplace Diversity 2. Roles and Responsibilities for Promoting Diversity |
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People And Performance Management (Level 4) (Synchronous E-Learning) | $741.20 (Incl. 9% GST) |
18 hours | Develop and implement team plans to achieve business objectives, resource allocation, rewards and remuneration management and other complementary soft skills to support team performance and exercise emotional intelligence. At the end of this module, the learners will gain the ability to: 1. Develop Team Plans 2. Manage and Reward Team Performance |
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People Change Management (Level 4) (Synchronous E-Learning) | $741.20 (Incl. 9% GST) |
18 hours | Facilitate and implement innovation and change strategies, analyze data to identify trends and opportunities, and evaluate change strategies for improvement. At the end of this module, the learners will gain the ability to: 1. Work with team leaders to manage change processes 2. Facilitate innovation at the workplace 3. Implement change strategies and processes and evaluating the impact of change. |
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Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Design Thinking Practitioners Course (IBM Skills Academy Certification) (Classroom & Asynchronous) | $2,398.00 (Incl. 9% GST) |
35.5 hours | Facilitate and guide stakeholders to apply design thinking methodologies and processes for the organisation. | VIEW SCHEDULES |
Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Intermediate Pastry Preparation (Level 3) (Classroom & Asynchronous) | $2,343.50 (Incl. 9% GST) |
86 hours | On completion of this unit, learners will acquire the knowledge and abilities in preparing intermediate level pastry products that require some level of attention to details and complexity in techniques. This includes both the specialised and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry. |
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Basic Pastry Preparation (Level 2) | $1,308.00 (Incl. 9% GST) |
48 hours | On completion of this course, learners will acquire the knowledge and abilities to bake basic level pastry products. | VIEW SCHEDULES |
Fundamental Bread Preparation (Level 1) | $654.00 (Incl. 9% GST) |
24 hours | On completion of this unit, learners will acquire the knowledge and abilities in preparing fundamental level bread products that require basic knowledge to demonstrate the understanding of the tools and equipment, ingredients and techniques involved in the baking process of bread products. | VIEW SCHEDULES |
Basic Bread Preparation (Level 2) | $981.00 (Incl. 9% GST) |
38 hours | On completion of this unit, learners will acquire the knowledge and abilities to perform the baking of basic level of standard breads. | VIEW SCHEDULES |
Fundamental Pastry Preparation (Level 1) | $654.00 (Incl. 9% GST) |
24 hours | On completion of this unit, learners will acquire the knowledge and abilities in preparing fundamental level pastry products that require basic knowledge to demonstrate the understanding of the tools and equipment, ingredients and techniques involved in the baking process of pastries. | VIEW SCHEDULES |
Advanced Pastry Preparation (Level 4) | $1,515.10 (Incl. 9% GST) |
48 hours | On completion of this unit, learners will acquire the knowledge and abilities to bake advanced-level pastry products that require some level of attention to details and complexity in techniques | VIEW SCHEDULES |
Advanced Bread Preparation (Level 3) (Classroom & Asynchronous) | $1,308.00 (Incl. 9% GST) |
49 hours | On completion of this unit, learners will acquire the knowledge and abilities in directing the preparation of advanced level of breads that require a certain level of attention to details and complexity in techniques involved in the baking process. | VIEW SCHEDULES |
Course Name | Course Fee | Course Duration | Course Description | Schedules |
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SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - Built Environment: Security (2 Days) | $392.40 (Incl. 9% GST) |
16 hours | The course covers the key trends and emerging technologies in the digital economy and those that are shaping the development of the security industry. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. | VIEW SCHEDULES |
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - Built Environment: Environmental Services (2 Days) | $392.40 (Incl. 9% GST) |
16 hours | The course covers the key trends and emerging technologies in the digital economy and those that are shaping the development of the environmental services industry. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. | VIEW SCHEDULES |
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - General (2 Days) | $392.40 (Incl. 9% GST) |
16 hours | The course covers the key trends and emerging technologies in the digital economy and the skills demand for workers to have fundamental digital skillsets. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. | VIEW SCHEDULES |
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - Food Services (2 Days) | $392.40 (Incl. 9% GST) |
16 hours | The course covers the key trends and emerging technologies in the digital economy and those that are shaping the development of the food services industry. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. | VIEW SCHEDULES |
SkillsFuture for Digital Workplace 2.0 (SFDW 2.0) - Retail (2 Days) | $392.40 (Incl. 9% GST) |
16 hours | The course covers the key trends and emerging technologies in the digital economy and those that are shaping the development of the retail industry. Participants will engage in scenario-based learning through a fun and interactive approach, gaining hands-on experience of selected digital tools and applications. | VIEW SCHEDULES |
Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Sustainable Cultivation of Mushrooms | $675.80 (Incl. 9% GST) |
16 hours | The course aims to develop learners to become farmers in mushroom cultivation. The training covers all the necessary steps involved in growing mushrooms, from preparation to harvesting, including inoculum and media selection, grain spawn generation, monitoring and managing growth, and post-harvest management. | VIEW SCHEDULES |