Phone Number+65 6610 3737 / 6610 8223 / 6398 0067 Email Addressinfo@ascendo.edu.sg

Ascendo Academy conducts a wide range of Workforce Skills Qualifications (WSQ) courses. We are:

  • Home-based Learning courses are available now! Contact us at +65 8383 1896 or email us at info@ascendo.sg for more details.
  • Skillsfuture Singapore (SSG) Approved Training Provider for WSQ Food Hygiene/F&B Services/Occupational Hygiene/Other Generic Courses.
  • Ministry of Manpower (MOM) Accredited Training Provider for bizSAFE courses.
  • Workplace Safety and Health (WSH) Council Appointed Service Provider for the Pilot Project of e-Learning bizSAFE Level 1 course.
Course Name Course Fee Course Duration Course Description Schedules
Food Safety Course (Food Safety and Hygiene Level 1) $160.50
(Incl. 7% GST)
9am - 5.30pm Formerly known as Follow Food and Beverage Safety and Hygiene Policies and Procedures (SSF) Under the NEA Point Demerit System, all food handlers must attend the WSQ Food Hygiene Course. License holders may get 6 demerit points and be fined if they fail to send their food handlers for the course and register them. VIEW SCHEDULES
Food Safety Course (Food Safety and Hygiene Level 1) (Refresher) $85.60
(Incl. 7% GST)
9am - 1.30pm Formerly known as WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures (Refresher) (SSF) Under the NEA Point Demerit System, all food handlers must attend the WSQ Food Hygiene Course. License holders may get 6 demerit points and be fined if they fail to send their food handlers for the course and register them. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Threat Observation (Recognise Terrorist Threats) $363.80
(Incl. 7% GST)
8.30AM-6PM Previously known as: WSQ Recognise Terrorist Threats

Describe contemporary terrorist threats Identify person-borne threats Identify vehicle-borne threats Identify object-based threats
VIEW SCHEDULES
Capability Development (Induct Security Personnel) $374.50
(Incl. 7% GST)
8.30AM-6PM Previously known as: WSQ Induct Security Personnel

Prepare to induct security officer Conduct induction on access control Conduct induction on patrolling Conduct induction on security and alarm systems Conduct induction on reception duties
VIEW SCHEDULES
Deterrence (Perform Security Duties at Protected Areas and Protected Places) $449.40
(Incl. 7% GST)
8.30AM-6.30PM Previously known as: WSQ Perform Security Duties at Protected Areas and Protected Places

VIEW SCHEDULES
Deterrence (Manage Disorderly Conduct & Threatening Behavior) $374.50
(Incl. 7% GST)
8.30AM-6.30PM Previously known as: WSQ Manage Disorderly Conduct & Threatening Behavior

At the end of the course, participants will be able to: Prepare for the work activities Deter threatening behaviour through visible security presence Deal with disorderly/threatening behaviour
VIEW SCHEDULES
Access Control Management (Operate Basic Security Equipment) $374.50
(Incl. 7% GST)
8.30AM-5PM Previously known as: WSQ Operate Basic Security Equipment

At the end of the course, participants will be able to: Operate access control equipment Operate alarm monitoring equipment Operate CCTV monitoring equipment
VIEW SCHEDULES
Crowd and Traffic Control Management (Conduct Crowd and Traffic Control) $524.30
(Incl. 7% GST)
8.30AM-6PM Previously known as: WSQ Conduct Crowd and Traffic Control

This unit covers preparation for crowd and traffic control duties, Conducting crowd and traffic control.
VIEW SCHEDULES
Security Screening Management (Conduct Security Screening of Person and Bag) $406.60
(Incl. 7% GST)
8.30AM-6.30PM Previously known as: WSQ Conduct Security Screening of Person and Bag

Prepare security screening duty Prepare person for security screening Perform security screening of person with walk-through and hand-held metal detectors Conduct manual screening (pat-down) of person Conduct manual bag search Conclude security screening activities
VIEW SCHEDULES
Guard and Patrol (Supervise Security Officers) $460.10
(Incl. 7% GST)
8.30AM-5.30PM Previously known as: WSQ Supervise Security Officers

This course specifies the knowledge, skills and attitudes required of a security supervisor to operate and handle access control, alarm monitoring and closed-circuit television (CCTV) monitoring equipment
VIEW SCHEDULES
Guard and Patrol (Provide Guard and Patrol Services) $235.40
(Incl. 7% GST)
8.30AM-6PM Previously known as: WSQ Provide Guard and Patrol Services

This unit has been designed primarily to equip learners with the knowledge, application skills and attitude in Providing Guard and Patrol Services and be able to apply them to the workplace. This unit is within the Competency Category of Provide Security Operation Services and is one of the modules leading to the WSQ Certificate in Security Operations.
VIEW SCHEDULES
Incident Response (Handle Security Incidents and Services) $406.60
(Incl. 7% GST)
8.30AM-6.30PM Previously known as: WSQ Handle Security Incidents and Services

On completion of this unit, the learner will have the knowledge and application skills in handling security incidents and services and be able to apply them to the workplace.
VIEW SCHEDULES
Security Risk Analysis (Assess and Address Security Risks) $492.20
(Incl. 7% GST)
8.30AM-6PM Previously known as: WSQ Assess and Address Security Risks

On completion of this unit, learner will have the knowledge and application skills in Assessing and addressing security risks and be able to apply them to the workplace.
VIEW SCHEDULES
Security Operation Compliance (Perform Supervisory Duties within Legal Framework) $374.50
(Incl. 7% GST)
8.30AM-6PM Previously known as: WSQ Perform Supervisory Duties within Legal Framework

This unit covers the knowledge and skills required in understanding and complying with legal responsibilities and obligations of a security supervisor working in the security environment.
VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Workplace Safety and Health Practices Implementation (SF) $203.30
(Incl. 7% GST)
9AM-6PM Previously known as: WSQ Comply with Workplace Safety and Health Policies and Procedures

This unit aims to equip cleaning professionals with the skills and knowledge to perform work task safely in accordance with workplace safety and health regulations and organisational procedures.
VIEW SCHEDULES
Washroom Maintenance (SF) $513.60
(Incl. 7% GST)
9AM-6PM (3 days) Previously known as: Perform Basic Cleaning of Washrooms

This unit covers the knowledge and skills required in daily cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area.
VIEW SCHEDULES
Furniture and Furnishing Maintenance (Level 1) $374.50
(Incl. 7% GST)
9AM-7PM Key Learning Outcome: 1. Prepare for cleaning activities 2. Remove soilage and spillage from furniture and furnishings 3. Remove loose dust and debris from furniture and furnishings 4. Polish furniture and furnishings 5. Reinstate work area VIEW SCHEDULES
Horizontal Surface Maintenance (SF) $417.30
(Incl. 7% GST)
9AM-6.45PM (2 days) Previously known as: Perform Basic Cleaning of Hard Floor Surfaces

This course aims to equip cleaning professionals with skills and knowledge in daily cleaning and removing spillage from hard floor surfaces.
VIEW SCHEDULES
WSQ Chemical Cleaning Handling and Effectiveness Management (COMPOSITE MODULE) (SF) $834.60
(Incl. 7% GST)
9AM-6PM (3 days) Previously known as: WSQ Demonstrate and Apply Cleaning Chemicals, Methods, and Processes (COMPOSITE 2 MODULES)

The aim of the course is to train and certified site managers to demonstrate and apply understanding of cleaning chemicals, methods & processes.
VIEW SCHEDULES
Customer Management (PQS) (SF) $203.30
(Incl. 7% GST)
9AM-7PM Previously known as: WSQ Provide Quality Services (Blended)

This course aims to equip cleaning professionals with skills to maintain good personal grooming and hygiene standards, as well as positive image and proper communication with guests.
VIEW SCHEDULES
WSQ Customer Management (Supervise Service Operations) (SF) $513.60
(Incl. 7% GST)
9AM-6PM (3 days) Previously known as: Supervise Service Operations

This unit covers the knowledge and skills required in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service.
VIEW SCHEDULES
WSQ Vertical Surface Maintenance (SF) $406.60
(Incl. 7% GST)
9AM-6PM (2 days) Previously known as: Clean Vertical Surfaces, Glass and Ceiling

This unit covers the knowledge and skills required in daily cleaning and removing spillage, soilage & dust from vertical surfaces, glass surfaces and ceiling surfaces (and parts).
VIEW SCHEDULES
Customer Management (PQS) (SF) - AOP $123.05
(Incl. 7% GST)
1 Hour Previously known as: WSQ Provide Quality Services (Blended)

This course aims to equip cleaning professionals with skills to maintain good personal grooming and hygiene standards, as well as positive image and proper communication with guests.
VIEW SCHEDULES
WSQ Workplace Safety and Health Practices Implementation (SF) - AOP $123.05
(Incl. 7% GST)
1 Hour Previously known as: WSQ Comply with Workplace Safety and Health Policies and Procedures

This unit aims to equip cleaning professionals with the skills and knowledge to perform work task safely in accordance with workplace safety and health regulations and organisational procedures.
VIEW SCHEDULES
Washroom Maintenance (SF) - AOP $155.15
(Incl. 7% GST)
2 Hours Previously known as: Perform Basic Cleaning of Washrooms

This unit covers the knowledge and skills required in daily cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area.
VIEW SCHEDULES
WSQ Public Hygiene Maintenance (Perform manual cleaning of escalator, travellator and lift surfaces) (SF) $203.30
(Incl. 7% GST)
9AM-6PM This unit covers the knowledge and skills required in performing cleaning in the public areas and the related amenities, such as escalators, travelators and lift surfaces, in accordance to organisational procedures and guidelines. VIEW SCHEDULES
WSQ Vertical Surface Maintenance (SF) - AOP $123.05
(Incl. 7% GST)
1.25 Hours Previously known as: Clean Vertical Surfaces, Glass and Ceiling

This unit covers the knowledge and skills required in daily cleaning and removing spillage, soilage & dust from vertical surfaces, glass surfaces and ceiling surfaces (and parts).
VIEW SCHEDULES
WSQ Equipment and Inventory Management $310.30
(Incl. 7% GST)
9AM-6PM (2 days) Previously known as: Manage Inventory

This module is designed to train and equip current and future Cleaning Supervisors with the technical skills and competencies to manage equipment and inventory.
VIEW SCHEDULES
Workplace Safety and Health System Management $406.60
(Incl. 7% GST)
9AM-6PM Implement Workplace Safety and Health (WSH) procedures in order to maintain the WSH management system VIEW SCHEDULES
Cleaning Operations (Food Shop Hygiene Maintenance) (Level 1) $353.10
(Incl. 7% GST)
9AM-6PM This Food Shop Hygiene Maintenance is for learners with a background of work experience or who is seeking job opportunities as a general cleaner in the Environmental Services Industry. This module is designed to train and equip general cleaners with the technical skills and competencies to facilitate cleaning and removing soilage from used crockery, cutlery, refuse-holding area and floor area. VIEW SCHEDULES
Horizontal Surface Maintenance (SF) AOP $123.05
(Incl. 7% GST)
1 hour Understand requirements of Horizontal Surface Maintenance (EVS-CGO-1004- 1.1) with the knowledge and skills required in daily cleaning and removing spillage from hard floor surfaces. VIEW SCHEDULES
Workplace Safety and Health Practices Implementation (SF) (Synchronous e-learning) $203.30
(Incl. 7% GST)
9AM-6PM To enable learners to acquire the skills and knowledge to fulfil legal responsibilities for Workplace Safety and Health legislations and code of practices. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
WSQ Maintain Food & Beverage Service Environment (SSF) $513.60
(Incl. 7% GST)
9am to 6pm ( 2 Days) This module on maintaining F&B service environment strongly enhances one’s knowledge in executing daily essential operational procedures to achieve business goals. VIEW SCHEDULES
WSQ Prepare for Service (SSF) $513.60
(Incl. 7% GST)
9am - 6pm ( 2 Days) This module covers the essential steps in preparing for service in F&B outlets. It covers the importance of preparing for service professionally and the actions that need to be taken during the preparation stage of hosting duties. VIEW SCHEDULES
WSQ Maintain Safe & Secure Environment (SSF) $513.60
(Incl. 7% GST)
9am to 6pm ( 2 Days) This module specifies the learning in the context of F&B workplaces where participants will be able to apply, maintain and monitor their F&B working environment in compliance with MOM Workplace Safety Regulations as well as abiding with organizational procedures. VIEW SCHEDULES
WSQ Understand Halal Food Requirements (SSF) $513.60
(Incl. 7% GST)
9am to 6pm ( 2 Days) This course covers understanding of the importance of Halal food and Halal food production/preparation guidelines, for instance best practices of Halal food production/preparation, purification from najis and Halal slaughtering procedures. The course also provides a guideline to apply Singapore Halal certification programme. VIEW SCHEDULES
WSQ Interact with and Serve Food & Beverage Guests (SSF) $727.60
(Incl. 7% GST)
9am to 6pm (3 Days) This course covers learning in F&B workplaces for front liners to deliver total customer satisfaction which starts from the preparation before receiving guests, up to the time guests leave the outlet. VIEW SCHEDULES
WSQ Perform Hosting Duties (SF) $577.80
(Incl. 7% GST)
9am - 6pm (2 days) Learn the importance of the Host’s/Hostess’ Job and duties, Standards requirement of a Host/Hostess, Preparation for Hosting Duties, Handle enquiries and reservations, Handle guest arrivals and departures, Identify where to seat guests, Handle guests’ complaints. VIEW SCHEDULES
WSQ Provide Safety and Security for Customers (SSF) $385.20
(Incl. 7% GST)
9am - 6pm (2 Days) This course is a 12 hours program which has strong emphasis on group discussion and active classroom participation during the training. This course covers the skills and knowledge to provide safety and security for customers in response to emergencies and follow safety and security practices. VIEW SCHEDULES
WSQ Food Safety Management (Implement HACCP for Food Manufacturing) (SFW) $513.60
(Incl. 7% GST)
9am - 6pm (2 days) Previously known as: Implement HACCP for Food Manufacturing

This course provides occupational knowledge and skills to raise the standard in food manufacturing industry by equipping the supervisory staff with skills in applying Hazard Analysis Critical Control Point (HACCP) principles and implement HACCP system in the food processing establishments.
VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Service Planning and Implementation (Level 1) $203.30
(Incl. 7% GST)
9AM-6.30PM Understand the importance of one’s role in the service value chain; deliver service as part of a team; recognise opportunities and take initiative to assist colleagues in service delivery; recognise and escalate service performance issues. VIEW SCHEDULES
Service Leadership (Level 1) $171.20
(Incl. 7% GST)
9AM-6.30PM Understand the importance of adhering to organisation's vision, mission, values and code of conduct in service delivery; methods to monitor own performance; and provide consistent service standards to each customer VIEW SCHEDULES
Service Innovation (Level 1) $406.60
(Incl. 7% GST)
9AM-7PM Understand the importance of innovation and facilitate innovation by generating and evaluating innovation ideas and presenting idea mock-up to stakeholders. VIEW SCHEDULES
People and Relationship Management (Level 1) $460.10
(Incl. 7% GST)
9AM-5PM Manage workplace diversity and inclusiveness by demonstrating emotional intelligence, resilience and continuously self-monitoring. VIEW SCHEDULES
Service Challenges (Level 1) $181.90
(Incl. 7% GST)
9AM-6.30PM Present positive verbal and non-verbal communication skills effectively, handle any service challengers professionally and identify service recovery immediately and accordingly to organisation guidelines. VIEW SCHEDULES
Service Excellence (Level 1) $406.60
(Incl. 7% GST)
9AM-6.30PM Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience. VIEW SCHEDULES
Service Challenges (Level 4) $642.00
(Incl. 7% GST)
9AM-7PM Designed to equip managers and leaders within the organisation with the skillset to mitigate and address this performance gap by enabling managers with the knowledge and ability to perform a spectrum of service recovery activities and strategies. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Fundamentals Of The Personal Data Protection Act (2020) $802.50
(Incl. 7% GST)
9AM-6PM ( DAY 1 -2), 9AM-5PM (DAY 3) The Fundamentals of the Personal Data Protection Act (2020) unit identifies and communicates key legislative and regulatory requirements, assesses, documents and reports potential areas of non-compliance with regard to policies, procedures and business activities. It assists in the integration of procedures to ensure compliance, as well as prepares management report for follow-up. VIEW SCHEDULES
WSQ Apply 5S Techniques $556.40
(Incl. 7% GST)
8.30am - 6.30pm (2 Days) On completion of this unit, learners will have the knowledge and application skills needed for an employee to apply 5S procedures (a structured approach to housekeeping) to their own job and work area. VIEW SCHEDULES
WSQ Manage Process Improvement $770.40
(Incl. 7% GST)
3 days The purpose of this competency unit is to enable learners to acquire the knowledge and skills in bringing the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process mapping, analyse the process and redesign the process. VIEW SCHEDULES
WSQ Manage Productivity Improvement to Achieve Business Objectives $256.80
(Incl. 7% GST)
1 day (8 hours) This course aims to provide the learners with the skills and knowledge on how Lean Six Sigma can be garnered as a productivity improvement program within an organization. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
WSQ Manage Hazardous Substances (Blended) $727.60
(Incl. 7% GST)
4 Days SDU Points: 40

Under the Environmental Protection and Management Act (EPMA), any person who wishes to import, sell or export any controlled hazardous substance must obtain a Hazardous Substances (HS) Licence from the National Environment Agency (NEA). Trainees upon successful completion of course will be eligible as HS licensee as required by the NEA and the Ministry of Manpower (MOM).
VIEW SCHEDULES
WSQ Compose Technical Report $136.96
(Incl. 7% GST)
8 Hours SDU Points: 8

This unit covers the knowledge and skills in planning and writing a technical report to meet its objectives, audience and context. It includes analyzing of data and presenting useful information in a concise and coherent manner that leads to conclusions aligned with the report objectives.
VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
bizSAFE Level 2 - WSQ Develop a Risk Management Implementation Plan $374.50
(Incl. 7% GST)
9am to 6pm (2 Days) On completion of this unit, learners will acquire the knowledge and skill to be a Risk Management Team Leader for the organisation by managing the risk management process at workplace. VIEW SCHEDULES
bizSAFE Level 4 - WSQ Develop a WSH Management System Implementation Plan $963.00
(Incl. 7% GST)
9am - 5.30pm (4 Days) On completion of this unit, learners will acquire the knowledge and skills to be a WSHMS Program Lead for the organisation in developing a WSHMS implementation plan to meet requirements of SS (Singapore Standard) 506 and Risk Management code of practice. VIEW SCHEDULES
bizSAFE Level 1 - E-Learning Course-Workshop for CEO/Top Management $140.00
(Incl. 7% GST)
2 hours Overview of the WSH Act, subsidiary legislation. Introduction to Risk Management concept, bizSAFE Concept How to create a conducive safety culture in the company. Financial planning; balancing profitability and safety in the organization. Individual Assignment/ Group Discussion. Official endorsement of the company’s WSH Policy. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
Manage Online Information (ICDL Certification Module) $374.50
(Incl. 7% GST)
9AM-6PM This module sets out essential concepts and skills relating to identifying, searching, evaluating, organising and communicating online information. VIEW SCHEDULES
Perform Advanced Spreadsheet Functions (ICDL Certification Module) $513.60
(Incl. 7% GST)
9AM-6PM This module sets out the advanced skills that can be used to produce sophisticated reports, perform complex mathematical and statistical calculations, and improve productivity when using a spreadsheet application. The Advanced Spreadsheets module covers topics like displaying data in charts, analysing data using tables and scenarios, validating data, working more productively, and working collaboratively. It is ideal for anyone who needs to know how to go further than simple formulas in spreadsheet tools. VIEW SCHEDULES
Perform Advanced Word Processing Functions (ICDL Certification Module) $513.60
(Incl. 7% GST)
9AM-6PM This module is a high-level certification programme through which candidates can demonstrate their ability to use the advanced features of word processing applications to enhance their work, improve productivity and save time. Completion of this module will enable candidates to demonstrate professionalism and save time in the creation, production, review, and distribution of documents. VIEW SCHEDULES
Perform Advanced Presentation Functions (ICDL Certification Module) $513.60
(Incl. 7% GST)
9AM-6PM Understand presentation planning and design considerations and use the presentation application to produce advanced presentation outputs. VIEW SCHEDULES
Course Name Course Fee Course Duration Course Description Schedules
People Change Management (Level 4) $727.60
(Incl. 7% GST)
9AM-6PM Facilitate and implement innovation and change strategies, analyze data to identify trends and opportunities, and evaluate change strategies for improvement. At the end of this module, the learners will gain the ability to 1. Work with team leaders to manage change processes. 2. Facilitate innovation at the workplace. 3. Implement change strategies and processes and evaluating the impact of change. VIEW SCHEDULES
People and Performance Management (Level 4) $727.60
(Incl. 7% GST)
9AM-6PM Develop and implement team plans to achieve business objectives, resource allocation, rewards and remuneration management and other complementary soft skills to support team performance and exercise emotional intelligence. At the end of this module, the learners will gain the ability to 1. Lead team leaders in the development and implementation of team plans to achieve business objectives. 2. Manage team performance to achieve business results and reward team performance. VIEW SCHEDULES
People and Performance Management (Level 5) $856.00
(Incl. 7% GST)
9AM-6PM Develop and implement business plans for effective divisional performance, specify divisional performance expectations, analyze divisional performance, risk management and leading remuneration and reward strategies. At the end of this module, the learners will gain the ability to 1. Understand the various implications of workplace diversity. 2. Apply diversity management techniques including building rapport, promoting diversity awareness, inclusiveness and cohesiveness within the workplace. VIEW SCHEDULES
People Change Management (Level 5) $856.00
(Incl. 7% GST)
9AM-6PM Facilitate change and innovation through modeling and influencing an inventive and opportunistic culture, charting out performance standards, designing and implementing processes initiatives for organizational growth. At the end of this module, the learners will gain the ability to 1. Facilitate change at senior levels within organisations. 2. Facilitate an environment conducive to taking risks, identifying opportunities for change and innovation, and applying systems thinking to facilitate change and innovation. VIEW SCHEDULES
Vision Leadership (Level 4) $727.60
(Incl. 7% GST)
9AM-6PM Identify trends, develop effective strategic team operational plans, modify processes to improve corporate governance, apply relevant critical soft skills for effective leadership, which includes effective communication, high emotional intelligence and self-improvement. At the end of this module, the learners will gain the ability to 1. Lead team leaders in the development of business unit strategies, operational plans and corporate governance management to meet organisational needs. 2. Provide direction and guidance to team leaders through regular engagement, modelling of leadership and expected behaviours. VIEW SCHEDULES
Personal Effectiveness (Level 4) $727.60
(Incl. 7% GST)
9AM-6PM Work and role delegation, solicit team leader feedbacks, enhance team cohesion, contribute to the development and implementation of strategic plans, applying effective communication and influence. At the end of this module, the learners will gain the ability to 1. Communicate effectively using various organisation communication channels, influence stakeholders positively 2. Develop effective leadership qualities. VIEW SCHEDULES
Vision Leadership (Level 5) $856.00
(Incl. 7% GST)
9AM-6PM Understand trends and factors of strategic value, solicit stakeholder involvement to determine business goals and review corporate governance and social responsibility processes to improve compliance At the end of this module, the learners will gain the ability to 1. Lead managers to develop organisational strategies and review corporate governance management to meet organisational needs. 2. Modelling of leadership and providing direction and guidance to line managers. VIEW SCHEDULES
Organisational Relationship Building (Level 5) $856.00
(Incl. 7% GST)
9AM-6PM Establish individual roles and accountabilities, use relevant diversity management tools, techniques and models, managing workplace relationships and communicating expectations to facilitate cross-cultural awareness and appreciation. At the end of this module, the learners will gain the ability to 1. Understand the various implications of workplace diversity. 2. Understand and apply diversity management techniques including building rapport, promoting diversity awareness, inclusiveness and cohesiveness within the workplace. VIEW SCHEDULES
Personal Effectiveness (Level 5) $856.00
(Incl. 7% GST)
9AM-6PM Be involved in strategic planning and implementation, collaborate with stakeholders, spearhead improvement strategies for organizational success, applying effective communication and cultivating high self and social awareness. At the end of this module, the learners will gain the ability to 1. Communicate effectively using various organisation communication channels, influence stakeholders positively 2. Develop effective leadership qualities. VIEW SCHEDULES
People Development (Level 5) $856.00
(Incl. 7% GST)
9AM-6PM Identify critical positions, assess current employee capabilities, chart out relevant career and skill development initiatives, lead mentorship and facilitate a shared culture of empowerment and self-improvement. At the end of this module, the learners will gain the ability to 1. Review organisational talent capability and develop high potential employees to meet organisational requirements. 2. Engage and support line managers in their capability development. VIEW SCHEDULES
People Development (Level 4) $727.60
(Incl. 7% GST)
9AM-6PM Assess current skill requirements of team leaders, identify performance gaps, establish appropriate development priorities and plans, apply relevant techniques to stimulate performance improvements. At the end of this module, the learners will gain the ability to 1. Identify team leaders’ skill requirements and facilitate their learning opportunities to enhance performance. 2. Coach team leaders to help them develop their skills and gain confidence. ? VIEW SCHEDULES
Organisational Relationship Building (Level 4) $727.60
(Incl. 7% GST)
9AM-6PM Develop and implement systems and processes to support workforce diversity and exercise high social and cultural awareness, apply relevant soft skills to break down barriers to workplace cooperation and demonstrate leadership accountabilities. At the end of this module, the learners will gain the ability to 1. Understand the various implications of workplace diversity. 2. Apply diversity management techniques including building rapport, promoting diversity awareness, inclusiveness and cohesiveness within the workplace. VIEW SCHEDULES
Service Planning and Implementation (Level 4) $642.00
(Incl. 7% GST)
18 hours The learner will acquire the ability to (1) Develop service operations plan in line with the organisation’s customer-focused strategy (2) Communicate service operations plan through various platforms (3) Evaluate performance of service operations using organisation’s key performance indicators (4) Implement corrective actions to improve service operations VIEW SCHEDULES
Service Innovation Culture (Level 4) $642.00
(Incl. 7% GST)
18 hours The learner will acquire the knowledge and ability to (1) Promote and support service innovation (2) Lead team in generating service innovation ideas (3) Develop a business case for the service innovation ideas (4) Facilitate implementation of service innovation ideas (5) Evaluate service innovation ideas VIEW SCHEDULES
Service Leadership (Level 4) $642.00
(Incl. 7% GST)
18 hours The learner will acquire the knowledge and ability to (1) Operationalise organisation vision, mission and values (2) Promote and influence customer-centricity and service excellence (3) Analyse team performance for improvement VIEW SCHEDULES
People and Relationship Management (Level 4) $642.00
(Incl. 7% GST)
18 hours The learner will acquire the ability to 1) Develop a manpower resource plan with the underpinning knowledge of the components of a manpower resource plan and the techniques for optimizing manpower resources 2) Evaluate the performance of team in line with service operations plan with the underpinning knowledge of the criteria to evaluate performance 3) Communicate manpower plans effectively with the underpinning knowledge of the methods of communicating manpower plans and changes VIEW SCHEDULES
Service Information and Results (Level 4) $642.00
(Incl. 7% GST)
18 hours The aim of the course is to train new staff / existing staff to be able to Analyse Service Quality and Customer Satisfaction Results Communicate Findings Implement Improvement Plans VIEW SCHEDULES
Service Innovation (Level 4) $642.00
(Incl. 7% GST)
18 hours VIEW SCHEDULES
Service Partnerships (Level 4) $642.00
(Incl. 7% GST)
18 hours This course aims to equip learners with the knowledge and abilities to establish, maintain and continually strengthen service partnerships to improve service excellence. VIEW SCHEDULES
Design Thinking Practitioners Course (IBM Skills Academy Certification) $2.14
(Incl. 7% GST)
40.5 hours Facilitate and guide stakeholders to apply design thinking methodologies and processes for the organisation. VIEW SCHEDULES
Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01 Singapore 536985
Email Addressinfo@ascendo.edu.sg