Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Email Address
Course Booking
Ascendo Academy conducts a wide range of Workforce Skills Qualifications (WSQ) courses. We are:
- Home-based Learning courses are available now! Contact us at +65 8383 1896 or email us at info@ascendo.sg for more details.
- Skillsfuture Singapore (SSG) Approved Training Provider for WSQ Food Hygiene/F&B Services/Occupational Hygiene/Other Generic Courses.
- Ministry of Manpower (MOM) Accredited Training Provider for bizSAFE courses.
- Workplace Safety and Health (WSH) Council Appointed Service Provider for the Pilot Project of e-Learning bizSAFE Level 1 course.
| Course Name | Course Fee | Course Duration | Course Description | Schedules |
|---|---|---|---|---|
| Food Safety Course (Level 1) - English | $162.00 (Incl. 8% GST) |
9am - 5.30pm | Formerly known as Follow Food and Beverage Safety and Hygiene Policies and Procedures (SSF) Under the NEA Point Demerit System, all food handlers must attend the WSQ Food Hygiene Course. License holders may get 6 demerit points and be fined if they fail to send their food handlers for the course and register them. | VIEW SCHEDULES |
| Food Safety Course (Level 1) - Chinese | $162.00 (Incl. 8% GST) |
9am - 5.30pm | Formerly known as Follow Food and Beverage Safety and Hygiene Policies and Procedures (SSF)
TGS Code: TGS-2022011431 Course Support Period: 14 Feb 2022 - 13 Feb 2024 Under the NEA Point Demerit System, all food handlers must attend the WSQ Food Hygiene Course. License holders may get 6 demerit points and be fined if they fail to send their food handlers for the course and register them. |
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| Food Safety Course (Level 1) (Refresher) - English | $86.40 (Incl. 8% GST) |
09:00am - 01.30pm | Formerly known as WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures (Refresher) (SSF) Under the NEA Point Demerit System, all food handlers must attend the WSQ Food Hygiene Course. License holders may get 6 demerit points and be fined if they fail to send their food handlers for the course and register them. | VIEW SCHEDULES |
| Food Safety Course (Level 3) - English | $734.40 (Incl. 8% GST) |
9AM-5PM | This course will cover the following lessons and topics: Topic 1: Food safety practices and regulatory requirements Topic 2: Types of pre-requisite programmes implemented in food establishments Topic 3: Methods used to conduct food safety and hygiene inspections/checks Topic 4: Food safety and hygiene lapses and corrective actions Topic 5: Hazard Analysis and Critical Control Point (HACCP) principles and Food Safety Management System (FSMS) At the end of the course, participants will be required to undergo a 2-hour assessment (Written and Practical) | VIEW SCHEDULES |
| Food Safety Course (Level 1) (AOP) - English | $54.00 (Incl. 8% GST) |
1.5 HOUR | Under the NEA Point Demerit System, all food handlers must attend the WSQ Food Hygiene Course. License holders may get 6 demerit points and be fined if they fail to send their food handlers for the course and register them. | VIEW SCHEDULES |
| Food Safety Course (Level 2) - English | $194.40 (Incl. 8% GST) |
9am - 5.30pm | This course aims to equip food handlers with knowledge and skills on food safety and hygiene procedures and policies. At the end of the training, learners will be able to prepare safe and hygienic food as well as conduct checks on food premises to ensure safe food is being prepared in clean premises. | VIEW SCHEDULES |
| Course Name | Course Fee | Course Duration | Course Description | Schedules |
|---|---|---|---|---|
| Guard and Patrol (Provide Guard and Patrol Services) | $237.60 (Incl. 8% GST) |
8.30AM-6PM | Previously known as: WSQ Provide Guard and Patrol Services This unit has been designed primarily to equip learners with the knowledge, application skills and attitude in Providing Guard and Patrol Services and be able to apply them to the workplace. This unit is within the Competency Category of Provide Security Operation Services and is one of the modules leading to the WSQ Certificate in Security Operations. |
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| Incident Response (Handle Security Incidents and Services) | $410.40 (Incl. 8% GST) |
8.30AM-6.30PM | Previously known as: WSQ Handle Security Incidents and Services On completion of this unit, the learner will have the knowledge and application skills in handling security incidents and services and be able to apply them to the workplace. |
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| Deterrence (Perform Security Duties at Protected Areas and Protected Places) | $453.60 (Incl. 8% GST) |
8.30AM-6.30PM | Previously known as: WSQ Perform Security Duties at Protected Areas and Protected Places |
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| Security Operation Compliance (Perform Supervisory Duties within Legal Framework) | $378.00 (Incl. 8% GST) |
8.30AM-6PM | Previously known as: WSQ Perform Supervisory Duties within Legal Framework This unit covers the knowledge and skills required in understanding and complying with legal responsibilities and obligations of a security supervisor working in the security environment. |
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| Threat Observation (Recognise Terrorist Threats) (Classroom & Asynchronous) | $367.20 (Incl. 8% GST) |
8.30AM-6PM | Previously known as: WSQ Recognise Terrorist Threats This competency unit specifies the knowledge and skills required of a security officer and auxiliary police officer to describe contemporary terrorist threats, identify person-borne threats, vehicle-borne threats and object-based threats. |
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| Deterrence (Manage Disorderly Conduct & Threatening Behavior) | $378.00 (Incl. 8% GST) |
8.30AM-6.30PM | Previously known as: WSQ Manage Disorderly Conduct & Threatening Behavior At the end of the course, participants will be able to: Prepare for the work activities Deter threatening behaviour through visible security presence Deal with disorderly/threatening behaviour |
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| Access Control Management (Operate Basic Security Equipment) | $378.00 (Incl. 8% GST) |
8.30AM-5PM | Previously known as: WSQ Operate Basic Security Equipment At the end of the course, participants will be able to: Operate access control equipment Operate alarm monitoring equipment Operate CCTV monitoring equipment |
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| Crowd and Traffic Control Management (Conduct Crowd and Traffic Control) | $529.20 (Incl. 8% GST) |
8.30AM-6PM | Previously known as: WSQ Conduct Crowd and Traffic Control This unit covers preparation for crowd and traffic control duties, Conducting crowd and traffic control. |
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| Security Screening Management (Conduct Security Screening of Person and Bag) | $410.40 (Incl. 8% GST) |
8.30AM-6.30PM | Previously known as: WSQ Conduct Security Screening of Person and Bag Prepare security screening duty Prepare person for security screening Perform security screening of person with walk-through and hand-held metal detectors Conduct manual screening (pat-down) of person Conduct manual bag search Conclude security screening activities |
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| Guard and Patrol (Supervise Security Officers) | $464.40 (Incl. 8% GST) |
8.30AM-5.30PM | Previously known as: WSQ Supervise Security Officers This course specifies the knowledge, skills and attitudes required of a security supervisor to operate and handle access control, alarm monitoring and closed-circuit television (CCTV) monitoring equipment |
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| Capability Development (Induct Security Personnel) | $378.00 (Incl. 8% GST) |
8.30AM-6PM | Previously known as: WSQ Induct Security Personnel Prepare to induct security officer Conduct induction on access control Conduct induction on patrolling Conduct induction on security and alarm systems Conduct induction on reception duties |
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| Security Risk Analysis (Assess and Address Security Risks) | $496.80 (Incl. 8% GST) |
8.30AM-6PM | Previously known as: WSQ Assess and Address Security Risks On completion of this unit, learner will have the knowledge and application skills in Assessing and addressing security risks and be able to apply them to the workplace. |
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| Performance Management (Lead and Manage a Team of Security Officers) | $702.00 (Incl. 8% GST) |
8.30AM-5.30PM | On completion of this unit, the learner can apply appropriate actions to supervise personnel's performance. Thus, upon successful completion of this course, the learner will have the knowledge and applications skills to lead and manage a team of security officers. | VIEW SCHEDULES |
| Manpower Planning (Monitor and Review Security Operations) | $583.20 (Incl. 8% GST) |
8.30AM-6.30PM | On completion of this unit, the learner can apply appropriate actions to deploy and monitor security resources. Thus, upon successful completion of this course, the learner will have the knowledge and applications skills to monitor and review security operations. | VIEW SCHEDULES |
| Course Name | Course Fee | Course Duration | Course Description | Schedules |
|---|---|---|---|---|
| Equipment and Inventory Management (SF) | $313.20 (Incl. 8% GST) |
9AM-6PM (2 days) | Previously known as: Manage Inventory This module is designed to train and equip current and future Cleaning Supervisors with the technical skills and competencies to manage equipment and inventory. |
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| Workplace Safety and Health System Management (Level 3) (Classroom & Asynchronous) | $410.40 (Incl. 8% GST) |
9AM-6PM | Implement Workplace Safety and Health (WSH) procedures in order to maintain the WSH management system | VIEW SCHEDULES |
| Chemical Cleaning Handling and Effectiveness Management (SF) | $842.40 (Incl. 8% GST) |
9AM-6PM (3 days) | Previously known as: WSQ Demonstrate and Apply Cleaning Chemicals, Methods, and Processes (COMPOSITE 2 MODULES) The aim of the course is to train and certified site managers to demonstrate and apply understanding of cleaning chemicals, methods & processes. |
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| Customer Management (Supervise Service Operations) (SF) | $518.40 (Incl. 8% GST) |
9AM-5PM (3 days) | Previously known as: Supervise Service Operations This unit covers the knowledge and skills required in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service. |
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| Workplace Safety and Health Practices Implementation (SF)-AOP | $124.20 (Incl. 8% GST) |
1 Hour | Previously known as: WSQ Comply with Workplace Safety and Health Policies and Procedures TGS Code: TGS-2018505073 Course Support Period: 01 Jan 2019 - 29 Dec 2022 This unit aims to equip cleaning professionals with the skills and knowledge to perform work task safely in accordance with workplace safety and health regulations and organisational procedures. |
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| Horizontal Surface Maintenance (SF) AOP | $124.20 (Incl. 8% GST) |
1 hour | Understand requirements of Horizontal Surface Maintenance (EVS-CGO-1004- 1.1) with the knowledge and skills required in daily cleaning and removing spillage from hard floor surfaces. | VIEW SCHEDULES |
| Workplace Safety and Health Practices Implementation (SF) | $205.20 (Incl. 8% GST) |
9.00AM-6.00PM | Previously known as: WSQ Comply with Workplace Safety and Health Policies and Procedures TGS Code: TGS-2018500904 Course Support Period: 01 Jan 2019 - 03 Feb 2024 This unit aims to equip cleaning professionals with the skills and knowledge to perform work task safely in accordance with workplace safety and health regulations and organisational procedures. |
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| Customer Management (PQS) (SF) | $205.20 (Incl. 8% GST) |
11AM-3PM | Previously known as: WSQ Provide Quality Services (Blended) TGS Code: TGS-2018500740 Course Support Period: 01 Jan 2019 - 03 Feb 2024 This course aims to equip cleaning professionals with skills to maintain good personal grooming and hygiene standards, as well as positive image and proper communication with guests. |
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| Vertical Surface Maintenance (SF) | $410.40 (Incl. 8% GST) |
9AM-6PM (2 days) | Previously known as: Clean Vertical Surfaces, Glass and Ceiling This unit covers the knowledge and skills required in daily cleaning and removing spillage, soilage & dust from vertical surfaces, glass surfaces and ceiling surfaces (and parts). |
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| Horizontal Surface Maintenance (SF) | $421.20 (Incl. 8% GST) |
9.00am-6.45pm | Previously known as: Perform Basic Cleaning of Hard Floor Surfaces TGS Code: TGS-2018500708 Course Support Period: 01 Jan 2019 - 03 Feb 2024 This course aims to equip cleaning professionals with skills and knowledge in daily cleaning and removing spillage from hard floor surfaces. |
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| Washroom Maintenance (SF) | $518.40 (Incl. 8% GST) |
9AM-6PM | Previously known as: Perform Basic Cleaning of Washrooms This unit covers the knowledge and skills required in daily cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area. |
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| Customer Management (PQS) (SF) - AOP | $124.20 (Incl. 8% GST) |
1 Hour | Previously known as: WSQ Provide Quality Services (Blended) TGS Code: TGS-2018505076 Course Support Period: 04 Jan 2021 - 29 Dec 2022 This course aims to equip cleaning professionals with skills to maintain good personal grooming and hygiene standards, as well as positive image and proper communication with guests. |
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| Washroom Maintenance (SF) - AOP | $156.60 (Incl. 8% GST) |
2 Hours | Previously known as: Perform Basic Cleaning of Washrooms This unit covers the knowledge and skills required in daily cleaning and removing soilage from sanitary fixtures, fittings, toilet floors, and replenishing consumables in sanitary area. |
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| WSQ Public Hygiene Maintenance (Perform manual cleaning of escalator, travellator and lift surfaces) (SF) | $205.20 (Incl. 8% GST) |
9AM-6PM | This unit covers the knowledge and skills required in performing cleaning in the public areas and the related amenities, such as escalators, travelators and lift surfaces, in accordance to organisational procedures and guidelines. | VIEW SCHEDULES |
| Vertical Surface Maintenance (SF) - AOP | $124.20 (Incl. 8% GST) |
1.25 Hours | Previously known as: Clean Vertical Surfaces, Glass and Ceiling This unit covers the knowledge and skills required in daily cleaning and removing spillage, soilage & dust from vertical surfaces, glass surfaces and ceiling surfaces (and parts). |
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| Cleaning Operations (Food Shop Hygiene Maintenance) (Level 1) | $356.40 (Incl. 8% GST) |
9AM-6PM | This Food Shop Hygiene Maintenance is for learners with a background of work experience or who is seeking job opportunities as a general cleaner in the Environmental Services Industry. This module is designed to train and equip general cleaners with the technical skills and competencies to facilitate cleaning and removing soilage from used crockery, cutlery, refuse-holding area and floor area. | VIEW SCHEDULES |
| Furniture and Furnishing Maintenance (Level 1) | $378.00 (Incl. 8% GST) |
9AM-7PM | Key Learning Outcome: 1. Prepare for cleaning activities 2. Remove soilage and spillage from furniture and furnishings 3. Remove loose dust and debris from furniture and furnishings 4. Polish furniture and furnishings 5. Reinstate work area | VIEW SCHEDULES |
| Workplace Safety and Health Practices Implementation (SF) (Synchronous e-learning) | $205.20 (Incl. 8% GST) |
9AM-6PM | TGS Code: TGS-2020505560
Course Support Period: 30 Jul 2020 - 29 Jul 2022 To enable learners to acquire the skills and knowledge to fulfil legal responsibilities for Workplace Safety and Health legislations and code of practices. |
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| Environmental Control Coordinator (ECC) Course | $427.68 (Incl. 8% GST) |
9AM-6PM | TGS Code: TGS-2021008094 Course Support Period: From 01/09/2021 to 29/07/2023 The primary objective of this course is to train and equip learners with the necessary knowledge and skillsets to assume the role of Environmental Control Coordinator (ECC). This will enable them to assist Premises manager with the implementation of the Environmental Sanitation Programme that is in line with the sector specific mandatory standards stipulated under the Environmental Sanitation (ES) Regime. |
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| Environmental Control Coordinator (ECC) Course (Synchronous e-Learning) | $427.68 (Incl. 8% GST) |
16 hours | TGS Code: TGS-2021008093 Course Support Period: From 01/09/2021 to 29/07/2023 The primary objective of this course is to train and equip learners with the necessary knowledge and skillsets to assume the role of Environmental Control Coordinator (ECC). This will enable them to assist Premises manager with the implementation of the Environmental Sanitation Programme that is in line with the sector specific mandatory standards stipulated under the Environmental Sanitation (ES) Regime. |
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| Workplace Safety and Health Practices Implementation (Level 3) | $421.20 (Incl. 8% GST) |
9AM-6PM | TGS Code: TGS-2022013423 Course Support Period: 01 May 2022 - 30 Apr 2024 This course will enable learners with the relevant knowledge and abilities to supervise the implementation of safe work practices and maintain workplace risk control measures at the workplace. |
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| Course Name | Course Fee | Course Duration | Course Description | Schedules |
|---|---|---|---|---|
| Workplace Safety and Health for Food and Beverage Operations (Level 2) | $205.20 (Incl. 8% GST) |
9AM-6PM | Workplace safety and health (WSH) is an essential consideration in the food services industry. With the potential for injuries and accidents in every aspect of food and beverage operations, it is crucial for workers to follow WSH practices in their work area to protect their safety and well-being. Upon completion of this course, learners will acquire the knowledge and abilities to support organisational WSH by conducting checks according to work plans and instructions. | VIEW SCHEDULES |
| Customer Service Excellence for Food Services (Level 1) | $205.20 (Incl. 8% GST) |
9AM-6PM | This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers. They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations. | VIEW SCHEDULES |
| Workplace Safety and Health for Food and Beverage Operations (Level 3) | $529.20 (Incl. 8% GST) |
9AM-6PM | This course will equip managers and supervisors in the food services industry with the knowledge and abilities to supervise the implementation of safe work practices and to maintain risk control measures at the workplace. | VIEW SCHEDULES |
| Baked Dim Sum Preparation (Level 1) | $540.00 (Incl. 8% GST) |
9AM-7PM | Upon completion of the course, learners will gain the knowledge and abilities to prepare baked dim sum dishes and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating popular dry-heat dim sum dishes such as egg tarts, char siew sou, wife biscuit and pots sticker. | VIEW SCHEDULES |
| Maintain Food & Beverage Service Environment (SSF) | $518.40 (Incl. 8% GST) |
9am to 6pm ( 2 Days) | This module on maintaining F&B service environment strongly enhances one’s knowledge in executing daily essential operational procedures to achieve business goals. | VIEW SCHEDULES |
| Prepare for Service (SSF) | $518.40 (Incl. 8% GST) |
9am - 6pm ( 2 Days) | This module covers the essential steps in preparing for service in F&B outlets. It covers the importance of preparing for service professionally and the actions that need to be taken during the preparation stage of hosting duties. | VIEW SCHEDULES |
| Maintain Safe and Secure Working Environment WSQ (SSF) | $518.40 (Incl. 8% GST) |
9AM-6PM | This module specifies the learning in the context of F&B workplaces where participants will be able to apply, maintain and monitor their F&B working environment in compliance with MOM Workplace Safety Regulations as well as abiding with organizational procedures. | VIEW SCHEDULES |
| Understand Halal Food Requirements (SSF) | $518.40 (Incl. 8% GST) |
9am to 6pm ( 2 Days) | This course covers understanding of the importance of Halal food and Halal food production/preparation guidelines, for instance best practices of Halal food production/preparation, purification from najis and Halal slaughtering procedures. The course also provides a guideline to apply Singapore Halal certification programme. | VIEW SCHEDULES |
| Interact with and Serve Food & Beverage Guests (SSF) | $734.40 (Incl. 8% GST) |
9am to 6pm (3 Days) | This course covers learning in F&B workplaces for front liners to deliver total customer satisfaction which starts from the preparation before receiving guests, up to the time guests leave the outlet. | VIEW SCHEDULES |
| Provide Safety and Security for Customers (SSF) | $388.80 (Incl. 8% GST) |
9am - 6pm (2 Days) | This course is a 12 hours program which has strong emphasis on group discussion and active classroom participation during the training. This course covers the skills and knowledge to provide safety and security for customers in response to emergencies and follow safety and security practices. | VIEW SCHEDULES |
| Food Safety Management (Implement HACCP for Food Manufacturing) (SFW) | $518.40 (Incl. 8% GST) |
9am - 6pm (2 days) | Previously known as: Implement HACCP for Food Manufacturing This course provides occupational knowledge and skills to raise the standard in food manufacturing industry by equipping the supervisory staff with skills in applying Hazard Analysis Critical Control Point (HACCP) principles and implement HACCP system in the food processing establishments. |
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| Standard Japanese Cuisine Preparation (Level 1) (Classroom & Asynchronous) | $1,026.00 (Incl. 8% GST) |
9AM-6PM | On completion of this unit, learners will acquire the knowledge and abilities in making standard Japanese cuisine that require high level of attention to details and complexity in techniques. This includes both the specialized and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry. | VIEW SCHEDULES |
| Complex Japanese Cuisine Preparation (Level 2) (Classroom & Asynchronous) | $1,242.00 (Incl. 8% GST) |
9AM-6PM | On completion of this unit, learners will acquire the knowledge and abilities in making complex Japanese cuisine that require high level of attention to details and complexity in techniques. This includes both the specialised and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry. | VIEW SCHEDULES |
| Standard Sushi Preparation (Level 1) | $486.00 (Incl. 8% GST) |
9AM-7PM | On completion of this unit, learners will be equipped with the fundamental knowledge and abilities in preparing standard sushi with the required level of attention to details and complexity in techniques. This includes both the specialised and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. | VIEW SCHEDULES |
| Steamed Dim Sum Preparation (Level 1) | $540.00 (Incl. 8% GST) |
9AM-7PM | Upon completion of the course, learners will gain the knowledge and abilities to prepare moist-heat dim sum dishes and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating popular moist-heat dim sum dishes such as steamed buns and kueh, chee cheong fun, siew mai and prawn dumplings. | VIEW SCHEDULES |
| Explore Peranakan Cuisine (Level 1) | $540.00 (Incl. 8% GST) |
9AM-7PM | Upon completion of the course, learners will acquire the knowledge and abilities to prepare Peranakan cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Peranakan dishes. | VIEW SCHEDULES |
| Discover Vietnamese Cuisine (Level 1) | $540.00 (Incl. 8% GST) |
9AM-7PM | Upon completion of this course, learners will acquire the knowledge and abilities to prepare Vietnamese cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Vietnamese dishes. | VIEW SCHEDULES |
| The Art of Thai Cooking (Level 1) | $540.00 (Incl. 8% GST) |
9AM-7PM | Upon completion of this course, learners will acquire the knowledge and abilities to prepare Thai cuisine and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating authentic Thai dishes. | VIEW SCHEDULES |
| Flavours of Singapore's Heritage Foods (Level 1) | $540.00 (Incl. 8% GST) |
9AM-7PM | Upon completion of this course, learners will acquire the knowledge and abilities to prepare selected dishes that are considered Singapore’s food heritage and understand their cultural significance. Learners will be familiar with the ingredients and cooking techniques for creating traditional Singapore heritage cuisine. | VIEW SCHEDULES |
| Complex Sushi Mastery (Level 2) | $756.00 (Incl. 8% GST) |
9AM-6PM | Learners with basic skills on sushi preparation can take their skills to the next level to prepare more complex traditional Japanese sushi dishes. | VIEW SCHEDULES |
| Workplace Safety and Health for Food and Beverage Operations (Level 2)-AOP | $129.60 (Incl. 8% GST) |
9AM-6PM | Workplace safety and health (WSH) is an essential consideration in the food services industry. With the potential for injuries and accidents in every aspect of food and beverage operations, it is crucial for workers to follow WSH practices in their work area to protect their safety and well-being. Upon completion of this course, learners will acquire the knowledge and abilities to support organisational WSH by conducting checks according to work plans and instructions. | VIEW SCHEDULES |
| Course Name | Course Fee | Course Duration | Course Description | Schedules |
|---|---|---|---|---|
| Service Challenges (Level 1) | $183.60 (Incl. 8% GST) |
9AM-6.30PM | Present positive verbal and non-verbal communication skills effectively, handle any service challengers professionally and identify service recovery immediately and accordingly to organisation guidelines. | VIEW SCHEDULES |
| Service Excellence (Level 1) | $410.40 (Incl. 8% GST) |
9AM-6.30PM | Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience. | VIEW SCHEDULES |
| Service Leadership (Level 1) | $172.80 (Incl. 8% GST) |
9AM-6.30PM | Understand the importance of adhering to organisation's vision, mission, values and code of conduct in service delivery; methods to monitor own performance; and provide consistent service standards to each customer | VIEW SCHEDULES |
| Service Planning and Implementation (Level 1) | $205.20 (Incl. 8% GST) |
9AM-6.30PM | Understand the importance of one’s role in the service value chain; deliver service as part of a team; recognise opportunities and take initiative to assist colleagues in service delivery; recognise and escalate service performance issues. | VIEW SCHEDULES |
| Service Innovation (Level 1) | $410.40 (Incl. 8% GST) |
9AM-7PM | Understand the importance of innovation and facilitate innovation by generating and evaluating innovation ideas and presenting idea mock-up to stakeholders. | VIEW SCHEDULES |
| People and Relationship Management (Level 1) | $464.40 (Incl. 8% GST) |
9AM-6PM | Manage workplace diversity and inclusiveness by demonstrating emotional intelligence, resilience and continuously self-monitoring. | VIEW SCHEDULES |
| Service Challenges (Level 4) | $648.00 (Incl. 8% GST) |
9AM-7PM | Designed to equip managers and leaders within the organisation with the skillset to mitigate and address this performance gap by enabling managers with the knowledge and ability to perform a spectrum of service recovery activities and strategies. | VIEW SCHEDULES |
| Service Planning and Implementation (Level 4) | $648.00 (Incl. 8% GST) |
NA | The learner will acquire the ability to (1) Develop service operations plan in line with the organisation’s customer-focused strategy (2) Communicate service operations plan through various platforms (3) Evaluate performance of service operations using organisation’s key performance indicators (4) Implement corrective actions to improve service operations | VIEW SCHEDULES |
| Service Leadership (Level 4) | $648.00 (Incl. 8% GST) |
9AM-7PM | The learner will acquire the knowledge and ability to (1) Operationalise organisation vision, mission and values (2) Promote and influence customer-centricity and service excellence (3) Analyse team performance for improvement | VIEW SCHEDULES |
| People and Relationship Management (Level 4) | $648.00 (Incl. 8% GST) |
18 hours | The learner will acquire the ability to 1) Develop a manpower resource plan with the underpinning knowledge of the components of a manpower resource plan and the techniques for optimizing manpower resources 2) Evaluate the performance of team in line with service operations plan with the underpinning knowledge of the criteria to evaluate performance 3) Communicate manpower plans effectively with the underpinning knowledge of the methods of communicating manpower plans and changes | VIEW SCHEDULES |
| Course Name | Course Fee | Course Duration | Course Description | Schedules |
|---|---|---|---|---|
| Apply 5S Techniques | $561.60 (Incl. 8% GST) |
8.30am - 6.30pm (2 Days) | On completion of this unit, learners will have the knowledge and application skills needed for an employee to apply 5S procedures (a structured approach to housekeeping) to their own job and work area. | VIEW SCHEDULES |
| Manage Productivity Improvement to Achieve Business Objectives | $259.20 (Incl. 8% GST) |
1 day (8 hours) | This course aims to provide the learners with the skills and knowledge on how Lean Six Sigma can be garnered as a productivity improvement program within an organization. | VIEW SCHEDULES |
| Fundamentals Of The Personal Data Protection Act (2020) | $810.00 (Incl. 8% GST) |
9AM-6PM ( DAY 1 -2), 9AM-5PM (DAY 3) | TGS Code: TGS-2021003523 Course Support Period: From 24/3/2021 to 23/3/2023 The Fundamentals of the Personal Data Protection Act (2020) unit identifies and communicates key legislative and regulatory requirements, assesses, documents and reports potential areas of non-compliance with regard to policies, procedures and business activities. It assists in the integration of procedures to ensure compliance, as well as prepares management report for follow-up. |
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| Fundamentals Of The Personal Data Protection Act 2020 (Synchronous E-learning) | $810.00 (Incl. 8% GST) |
9AM-6.30PM (DAY 1 & 2) 9AM-4PM (DAY 3) | TGS Code: TGS-2021005301 Course Support Period: From 28/5/2021 to 27/5/2023 The Fundamentals of the Personal Data Protection Act (2020) (Synchronous E-learning) unit identifies and communicates key legislative and regulatory requirements, assesses, documents and reports potential areas of non-compliance with regard to policies, procedures and business activities. It assists in the integration of procedures to ensure compliance, as well as prepares management report for follow-up. |
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| Course Name | Course Fee | Course Duration | Course Description | Schedules |
|---|---|---|---|---|
| People and Performance Management (Level 4) | $734.40 (Incl. 8% GST) |
9.00AM-7.00PM | Develop and implement team plans to achieve business objectives, resource allocation, rewards and remuneration management and other complementary soft skills to support team performance and exercise emotional intelligence. At the end of this module, the learners will gain the ability to 1. Lead team leaders in the development and implementation of team plans to achieve business objectives. 2. Manage team performance to achieve business results and reward team performance. | VIEW SCHEDULES |
| People Change Management (Level 4) | $734.40 (Incl. 8% GST) |
NA | Facilitate and implement innovation and change strategies, analyze data to identify trends and opportunities, and evaluate change strategies for improvement. At the end of this module, the learners will gain the ability to 1. Work with team leaders to manage change processes. 2. Facilitate innovation at the workplace. 3. Implement change strategies and processes and evaluating the impact of change. | VIEW SCHEDULES |
| Vision Leadership (Level 4) | $734.40 (Incl. 8% GST) |
6.45PM-10.30PM | Identify trends, develop effective strategic team operational plans, modify processes to improve corporate governance, apply relevant critical soft skills for effective leadership, which includes effective communication, high emotional intelligence and self-improvement. At the end of this module, the learners will gain the ability to 1. Lead team leaders in the development of business unit strategies, operational plans and corporate governance management to meet organisational needs. 2. Provide direction and guidance to team leaders through regular engagement, modelling of leadership and expected behaviours. | VIEW SCHEDULES |
| Personal Effectiveness (Level 4) | $734.40 (Incl. 8% GST) |
6.45PM-10.30PM | Work and role delegation, solicit team leader feedbacks, enhance team cohesion, contribute to the development and implementation of strategic plans, applying effective communication and influence. At the end of this module, the learners will gain the ability to 1. Communicate effectively using various organisation communication channels, influence stakeholders positively 2. Develop effective leadership qualities. | VIEW SCHEDULES |
| People Development (Level 5) | $864.00 (Incl. 8% GST) |
9AM-6PM | Identify critical positions, assess current employee capabilities, chart out relevant career and skill development initiatives, lead mentorship and facilitate a shared culture of empowerment and self-improvement. At the end of this module, the learners will gain the ability to 1. Review organisational talent capability and develop high potential employees to meet organisational requirements. 2. Engage and support line managers in their capability development. | VIEW SCHEDULES |
| People Development (Level 4) | $734.40 (Incl. 8% GST) |
NA | Assess current skill requirements of team leaders, identify performance gaps, establish appropriate development priorities and plans, apply relevant techniques to stimulate performance improvements. At the end of this module, the learners will gain the ability to 1. Identify team leaders’ skill requirements and facilitate their learning opportunities to enhance performance. 2. Coach team leaders to help them develop their skills and gain confidence. ? | VIEW SCHEDULES |
| Organisational Relationship Building (Level 4) | $734.40 (Incl. 8% GST) |
9.00AM-7.00PM | Develop and implement systems and processes to support workforce diversity and exercise high social and cultural awareness, apply relevant soft skills to break down barriers to workplace cooperation and demonstrate leadership accountabilities. At the end of this module, the learners will gain the ability to 1. Understand the various implications of workplace diversity. 2. Apply diversity management techniques including building rapport, promoting diversity awareness, inclusiveness and cohesiveness within the workplace. | VIEW SCHEDULES |
| People And Performance Management (Level 4) (Synchronous E-Learning) | $734.40 (Incl. 8% GST) |
6.45PM-10.30PM | Develop and implement team plans to achieve business objectives, resource allocation, rewards and remuneration management and other complementary soft skills to support team performance and exercise emotional intelligence. At the end of this module, the learners will gain the ability to 1. Lead team leaders in the development and implementation of team plans to achieve business objectives. 2. Manage team performance to achieve business results and reward team performance. | VIEW SCHEDULES |
| People Change Management (Level 4) (Synchronous E-Learning) | $734.40 (Incl. 8% GST) |
6.45PM-10.30PM | Facilitate and implement innovation and change strategies, analyze data to identify trends and opportunities, and evaluate change strategies for improvement. At the end of this module, the learners will gain the ability to 1. Work with team leaders to manage change processes. 2. Facilitate innovation at the workplace. 3. Implement change strategies and processes and evaluating the impact of change. | VIEW SCHEDULES |
| Course Name | Course Fee | Course Duration | Course Description | Schedules |
|---|---|---|---|---|
| Design Thinking Practitioners Course (IBM Skills Academy Certification) (Classroom & Asynchronous) | $2,376.00 (Incl. 8% GST) |
40.5 hours | Facilitate and guide stakeholders to apply design thinking methodologies and processes for the organisation. | VIEW SCHEDULES |
| Course Name | Course Fee | Course Duration | Course Description | Schedules |
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| Course Name | Course Fee | Course Duration | Course Description | Schedules |
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| Intermediate Pastry Preparation (Level 3) (Classroom & Asynchronous) | $2,322.00 (Incl. 8% GST) |
8.30AM-6.30PM | TGS Code: TGS-2022011660 Course Support Period: 01-03-2022 - 29-02-2024 On completion of this unit, learners will acquire the knowledge and abilities in preparing intermediate level pastry products that require some level of attention to details and complexity in techniques. This includes both the specialised and soft skills for them to perform their job roles effectively and efficiently, as well as adapt to evolving industry with the changing trends and appetites of Singapore consumers. These skills have also been carefully selected to promote the development or enhancement of horizontal skills for mobility within the industry. |
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| Basic Pastry Preparation (Level 2) | $1,296.00 (Incl. 8% GST) |
9AM-6PM | TGS Code: TGS-2022012846 Course Support Period: 07-04-2022 - 06-04-2024 Baking is the harmonious combination of the right ingredients, precise measurements, techniques, chemistry, and a dose of creativity. In this WSQ certified Basic Pastry Preparation course, you will learn about the principles, methods, techniques and recipes of making six different types of pastry products. Mould yourself into a confident pastry chef through the hands-on preparation of various doughs and batters, applying the mixing, piping and baking methods in the basic pastry making processes. Master these basic pastries to embark on more baking adventures ahead! |
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| Fundamental Bread Preparation (Level 1) | $648.00 (Incl. 8% GST) |
9AM-6PM | TGS Code: TGS-2022013425 Course Support Period: 01-05-2022 - 30-04-2024 Baking bread for the first time is one of life's greatest pleasures. Mixing, kneading, resting and proofing. A multi-step process where patience is rewarded with pleasant aromas and delicious bread. In this WSQ certified Fundamental Bread Preparation course, you will learn five bread recipes from the East to the West! Our expert chefs will share knowledge on bread making tools, equipment, baking ingredients and weighing formulations. You will gain practical skills in handling knives, shaping doughs, piping toppings and bread preparation sequence. Bake bread and find yourself rising to new culinary heights. |
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| Basic Bread Preparation (Level 2) | $972.00 (Incl. 8% GST) |
9AM-6PM | TGS Code: TGS-2022014020 Course Support Period: 06-06-2022 - 05-06-2024 Bread making adds a whole new dimension to your culinary adventures. Magic happens when you combine flour, yeast, salt and water. Watch as they “grow, mature and transform” into a myriad of aromatic, tasty bread varieties. In this WSQ certified Basic Bread Preparation course, you will learn an array of unique bread recipes, from traditional brioche to café favourites bomboloni and Asian classic polo bun, there is a recipe to satisfy every palate. Learn techniques to mix, knead, shape and proof the dough. Explore different methods of baking delicious and flavourful bread. Spread your culinary wings and be the bread-winner! |
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| Fundamental Pastry Preparation (Level 1) | $648.00 (Incl. 8% GST) |
9AM-6PM | TGS Code: TGS-2022013430 Course Support Period: 02-05-2022 - 01-05-2024 Aspiring to be a pastry chef but don't know what is the chemistry between butter and sugar, or when to use a whisk and a spatula? This is the perfect course for you! In this WSQ certified Fundamental Pastry Preparation course, you will gain a solid understanding of the different baking ingredients, tools and equipment, know the fundamentals of pastry-making principles and importance of weighing formulations. With step-by-step guidance, you will also learn foundational pastry techniques on knife handling and piping methods to make delicious and good-looking pastries! Unleash the inner pastry chef in you and ignite a passion you never knew existed! |
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| Advanced Pastry Preparation (Level 4) | $1,501.20 (Incl. 8% GST) |
9AM-6PM | TGS Code: TGS-2022013430 Course Support Period: 02-05-2022 - 01-05-2024 Creativity and reinvention are the hallmarks of great pastry chefs. Moving beyond standard recipes, they harness their culinary imaginations to create delectable pastries. In this WSQ certified Advanced Pastry Preparation course, learn to transform ingredients into an assortment of confectioneries and desserts such as luxurious chocolates, deconstructed tiramisu and salted caramel brittle. Delve deep into the details and techniques of sophisticated cake decorations, creating visual appeal through the use of symmetry and asymmetry, colour and visual flow. Sharpen your culinary craft and become an artisanal pastry chef. |
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| Advanced Bread Preparation (Level 3) (Classroom & Asynchronous) | $1,296.00 (Incl. 8% GST) |
9AM-6PM | On completion of this unit, learners will acquire the knowledge and abilities in directing the preparation of advanced level of breads that require a certain level of attention to details and complexity in techniques involved in the baking process. | VIEW SCHEDULES |
| Course Name | Course Fee | Course Duration | Course Description | Schedules |
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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01
Singapore 536985