Designed to equip managers and leaders within the
organisation with the skillset to mitigate and address
this performance gap by enabling managers with the
knowledge and ability to perform a spectrum of service
recovery activities and strategies.
This course aims to equip learners with the knowledge and abilities to develop service recovery frameworks and cascade service recovery procedures to address service delivery gaps.
The course fee is S$642.90 (incl 7% GST) per participant.
To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans, PRs or LTVP+ holders only) and absentee payroll.
Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.