Phone Number+65 6610 3737 / 6610 8223 / 6398 0067 Email Addressinfo@ascendo.edu.sg

Course:

Service Planning and Implementation (Level 4)

Service Planning and Implementation (Level 4)


The learner will acquire the ability to:
1. Develop service operations plan in line with the organisation’s customer-focused strategy
2. Communicate service operations plan through various platforms
3. Evaluate performance of service operations using organisation’s key performance indicators
4. Implement corrective actions to improve service operations

  • The course aims to train new staff / existing staff to be able to:
  • 1. Develop Service Operations Plan for the Organisation
  • 2. Communicate the Service Operations Plan with Relevant Stakeholders
  • 3. Evaluate Performance of Service Operations
  • 4. Implement corrective actions
  • Learners should possess:
  • 1. C6 in O Level English
  • 2. Polytechnic Diploma
  • 3. At least 3 years of relevant working experience
  • 4. WPLN Level 5
  • Alternatively, learners who do not meet the education requirement, but may have honed their English language proficiency through their years of work experience, will undergo Pre-Course Counselling (PCC), where our PCC officer(s) will ascertain their English language proficiency and suitability for the course via a short oral questioning and short case study exercise.
  • The course fee is S$600.00 (excl 9% GST) per participant.
  • To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans, PRs or LTVP+ holders only) and absentee payroll.
  • INDIVIDUALS - Up to 70% course fee and absentee payroll
  • SME - Up to 70% course fee and up to S$25 per training hour
  • NON-SME- Up to 50% course fee and up to S$17 per training hour
  • Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
  • Attendance Requirements
  • 1. For courses commencing from 1 Jan 2024, SSG will no longer require a minimum 75% attendance for course fee funding and absentee payroll funding.
  • 2. For all other non – funded and non – certifiable courses, attendance requirements will require a minimum of 75% attendance for the full training course.
  • 3. Attendance taking will continue to be mandatory and learners are required to fulfil existing requirements for passing of assessments and successful completion of the training course.
  • Course Completion Requirements
  • 1. As per Ascendo’s policy, learners are required to fulfil a minimum 75% attendance and attain a “Competent” status on the assessment to successfully complete the course.
  • 2. For non – funded and non – certifiable courses, the above requirements will continue to apply.
  • 3. For non – funded learners, the above requirements will continue to apply.
  • 4. Funded learners are required to fulfil existing requirements for passing of assessments and successful completion of the training course.
  • Withdrawal from Course/Refund policy
  • 1. In the event that Ascendo Academy cancels, reschedules, or changes the venue of the training, Ascendo Academy will, upon written demand, refund 100% of the price of the training course.
  • 2. In the event that the Learner informs Ascendo Academy in writing more than fourteen (14) days in advance that he is seeking to cancel or reschedule a training course, Ascendo Academy will, upon written demand, refund 100% of the price of the training course.
  • 3. In the event that the Learner informs Ascendo Academy in writing fourteen (14) days or less in advance that he is seeking to cancel or reschedule a training course, the Learner acknowledges that he is not entitled to any refund. Ascendo has the discretion, but not the obligation to allow the Learner to join a similar class or training session.
Course Reference Number :TGS-2021002620
Course Duration :18 hours

Contact Us : (Main Office)

Address 9 Little Road, #02-01 Singapore 536985 Phone +65 6610 3737 / 6610 8223 / 6398 0067 Fax +65 6398 0503 Email info@ascendo.edu.sg

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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01 Singapore 536985
Email Addressinfo@ascendo.edu.sg