Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Email Address
Course Booking
Service Planning and Implementation (Level 4)
The learner will acquire the ability to (1) Develop service operations plan in line with the organisation’s customer-focused strategy (2) Communicate service operations plan through various platforms (3) Evaluate performance of service operations using organisation’s key performance indicators (4) Implement corrective actions to improve service operations
- The aim of the course is to train new staff / existing staff to be able to
- (1) Develop Service Operations Plan for the Organisation
- (2) Communicate the Service Operations Plan with Relevant Stakeholders
- (3) Evaluate Performance of Service Operations
- (4) Implement corrective actions
- The course fee is S$600.00 (excl 7% GST) per participant.
- To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans, PRs or LTVP+ holders only) and absentee payroll.
- INDIVIDUALS - Up to 70% course fee and absentee payroll
- SME - Up to 70% course fee and up to S$25 per training hour
- NON-SME- Up to 50% course fee and up to S$17 per training hour
- Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
- Full Refund will be made if the course is cancelled due to lack of participants or unforeseen circumstances.
- Any cancellations made after closing date (14 days to course date) –No Refund.
- Any cancellations made before closing date (14 days to course date) –Full Refund.
- Ascendo Academy reserves the right to cancel, reschedule the course, amend course content if necessary.
Course Reference Number :TGS-2021002620
Course Duration :MON-THU 6.45-10.30PM & FRI 6.45-9.45PM
Contact Us : (Main Office)
Address 9 Little Road, #02-01
Singapore 536985
Phone +65 6610 3737 / 6610 8223 / 6398 0067
Fax +65 6398 0503
Email info@ascendo.edu.sg
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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01
Singapore 536985