Phone Number+65 6610 3737 / 6610 8223 / 6398 0067 Email Addressinfo@ascendo.edu.sg

Course:

Service Planning and Implementation (Level 1)

Service Planning and Implementation (Level 1)

Understand the importance of one’s role in the service value chain; deliver service as part of a team; recognise opportunities and take initiative to assist colleagues in service delivery; recognise and escalate service performance issues.

  • On completion of this unit, the learner will have Implement Operations for Service Excellence skills and knowledge.
  • Able to read and understand and speak simple English
  • No other pre-requisites
  • The course fee is S$203.30 (incl 7% GST) per participant.
  • To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans or PRs only) and absentee payroll.
  • INDIVIDUALS - Up to 90% course fee
  • SME - Up to 90% course fee
  • NON-SME- Up to 80% course fee
  • Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
  • Full Refund will be made if the course is cancelled due to lack of participants or unforeseen circumstances.
  • Any cancellations made after closing date (14 days to course date) –No Refund.
  • Any cancellations made before closing date (14 days to course date) –Full Refund.
  • Ascendo Academy reserves the right to cancel, reschedule the course, amend course content if necessary.
Course Reference Number :CRS-Q-0041299-RET
Course Duration :9AM-6.30PM

Contact Us : (Main Office)

Address 9 Little Road, #02-01 Singapore 536985 Phone +65 6610 3737 / 6610 8223 / 6398 0067 Fax +65 6398 0503 Email info@ascendo.edu.sg

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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01 Singapore 536985
Email Addressinfo@ascendo.edu.sg