Phone Number+65 6610 3737 / 6610 8223 / 6398 0067 Email


Service Challenges (Level 1)

Service Challenges (Level 1)

Present positive verbal and non-verbal communication skills effectively, handle any service challengers professionally and identify service recovery immediately and accordingly to organisation guidelines.

  • Use service recovery procedures to respond to service challenges in accordance with organisation guidelines
  • Escalate unresolved service challenges using appropriate channels in accordance with the organisation’s guidelines
  • Demonstrate resilience in the handling of service challenges
  • Types of triggers in the service environment
  • Types of service challenges
  • Importance of responding to service challenges
  • Principles of effective communication
  • Method to escalate service challenges
  • Service escalation channels
  • Resilience and methods to demonstrate resilience
  • Strive for win-win outcomes when handling service challenges
  • Identify and suggest areas of improvement that may arise out of service challenges
  • Empathise with customers while facing service challenges to prevent situation from escalating
  • Keep abreast of latest products and services and service delivery procedures to avoid creating service challenges
  • Able to read and understand and speak simple English
  • No other pre-requisites
  • The course fee is S$181.90 (incl 7% GST) per participant.
  • To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans, PRs or LTVP+ holders only) and absentee payroll.
  • INDIVIDUALS - Up to 70% course fee
  • SME - Up to 70% course fee
  • NON-SME- Up to 50% course fee
  • Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
  • Full Refund will be made if the course is cancelled due to lack of participants or unforeseen circumstances.
  • Any cancellations made after closing date (14 days to course date) –No Refund.
  • Any cancellations made before closing date (14 days to course date) –Full Refund.
  • Ascendo Academy reserves the right to cancel, reschedule the course, amend course content if necessary.
Course Reference Number :TGS-2020504773
Course Duration :9AM-6.30PM

Contact Us : (Main Office)

Address 9 Little Road, #02-01 Singapore 536985 Phone +65 6610 3737 / 6610 8223 / 6398 0067 Fax +65 6398 0503 Email


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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01 Singapore 536985