On completion of this unit, learners will acquire service excellence skills and knowledge that will aid their service performance in their respective work.
At the end of the course, learners are expected to be able to:
1. Recognise the Understand the Importance of Service Innovation in the Organisation
2. Generate potential service innovation ideas to transform the customer experience
3. Evaluate potential service innovation ideas according to organizational evaluation criteria
4. Present mock-up of service innovation ideas to stakeholders.