Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Email Address
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Customer Management (Supervise Service Operations) (SF)
Previously known as: Supervise Service Operations
This unit covers the knowledge and skills required in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer service.
- Plan to meet internal and external customer requirements
- Ensure the delivery of quality service
- Monitor and review customer service
- ES WPLN Level 3
- The course fee is S$ 480 (excl 7% GST) per participant.
- To help companies offset the cost of training, SSG will provide funding for the course fee and absentee payroll (eligible Singaporeans, PRs or LTVP+ holders only). WTS (Workfare Training Support) funding will be available for eligible Singaporeans.
- INDIVIDUALS - Up to 70% course fee and absentee payroll
- SME - Up to 70% course fee and up to S$25 per training hour
- NON-SME - Up to 50% course fee and up to S$17 per training hour
- Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
- Full Refund will be made if the course is cancelled due to lack of participants or unforeseen circumstances.
- Any cancellations made after closing date (14 days to course date) – No Refund
- Any cancellations made before closing date (14 days to course date) – Full Refund
- Ascendo Academy reserves the right to cancel, reschedule the course, amend course content if necessary.
Course Reference Number :TGS-2018500715
Course Duration :9AM-5PM (3 days)
Contact Us : (Main Office)
Address 9 Little Road, #02-01
Singapore 536985
Phone +65 6610 3737 / 6610 8223 / 6398 0067
Fax +65 6398 0503
Email info@ascendo.edu.sg
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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01
Singapore 536985