Service Excellence (Level 1)

Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.

Course Objective

1. Recognize the diverse range of customers and their needs and expectations
2. Project a professional image and persona
3. Demonstrate the qualities and characteristics of a service professional when delivering go the extra mile service
4. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
5. Escalate feedback on areas of improvement to enhance the customer experience

Admission Criteria

Able to read and understand and speak simple English
No other pre-requisites

Course Fee and Funding

The course fee is S$160.50 (incl 7% GST) per participant.
To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans or PRs only) and absentee payroll.
INDIVIDUALS - Up to 90% course fee
SME - Up to 90% course fee
NON-SME- Up to 80% course fee

Assessment

Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.

Cancellation and Refund

Full Refund will be made if the course is cancelled due to lack of participants or unforeseen circumstances.
Any cancellations made after closing date (14 days to course date) –No Refund.
Any cancellations made before closing date (14 days to course date) –Full Refund.
Ascendo Academy reserves the right to cancel, reschedule the course, amend course content if necessary.

Course Reference Number :CRS-Q-0041301-RET

Course Duration :9AM-6.30PM

Contact Us : (Main Office)

Address 9 Little Road, #02-01 Singapore 536985 Phone +65 6610 3737 / 6610 8223 / 6398 0067 Fax +65 6398 0503 Email info@ascendo.edu.sg

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