This unit covers the following:
1. Organisation’s vision, mission and values
2. Organisation’s code of conduct in service delivery
3. Methods to demonstrate service delivery in line with the organisation’s vision, mission and values
4. Role one plays in contributing to the organisation’s vision, mission and values
5. Significance and impact that one has on the organisation’s service value chain and service standards
6. Methods to monitor own performance
7. Demonstrate service delivery in accordance with the organisation’s vision, mission and values
8. Recognise the significance and impact that one has on the organisation’s service value chain and service standards
9. Suggest ways to improve service delivery that may value-add to the organisation’s service value chain and increase service standards
10. Adhere to organisation’s professional code of conduct in service delivery
11. Monitor own performance to ensure consistency with the organisation’s vision, mission and values