Phone Number+65 6610 3737 / 6610 8223 / 6398 0067 Email Addressinfo@ascendo.edu.sg

Course:

Customer Management (PQS) (SF)

Customer Management (PQS) (SF)


This course aims to equip cleaning professionals with an understanding of the requirements of providing quality service.

  • On completion of this unit, the participants will have knowledge and application skills in the workplace. This includes:
  • 1. Observe Good Personal Grooming, Proper Hygiene Standards and Display of Positive Image
  • 2. Maintain Good Interpersonal Relationships and Proper Communication with Customers
  • 3. Practice Good Service Delivery
  • 1. Able to understand simple English, equivalent to WPLN Level 2
  • 2. No formal academic qualification is required
  • The course fee is S$ 190 (excl 9% GST) per participant.
  • To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans, PRs and LTVP+ holders only) and absentee payroll.
  • INDIVIDUALS - Up to 70% course fee and absentee payroll
  • SME - Up to 70% course fee and up to S$25 per training hour
  • NON-SME- Up to 50% course fee and up to S$17 per training hour
  • Participants will be awarded a Statement of Attainment by WDA upon passing assessment administered by Ascendo Academy.
  • Attendance Requirements
  • 1. For courses commencing from 1 Jan 2024, SSG will no longer require a minimum 75% attendance for course fee funding and absentee payroll funding.
  • 2. For all other non – funded and non – certifiable courses, attendance requirements will require a minimum of 75% attendance for the full training course.
  • 3. Attendance taking will continue to be mandatory and learners are required to fulfil existing requirements for passing of assessments and successful completion of the training course.
  • Course Completion Requirements
  • 1. As per Ascendo’s policy, learners are required to fulfil a minimum 75% attendance and attain a “Competent” status on the assessment to successfully complete the course.
  • 2. For non – funded and non – certifiable courses, the above requirements will continue to apply.
  • 3. For non – funded learners, the above requirements will continue to apply.
  • 4. Funded learners are required to fulfil existing requirements for passing of assessments and successful completion of the training course.
  • Withdrawal from Course/Refund policy
  • 1. In the event that Ascendo Academy cancels, reschedules, or changes the venue of the training, Ascendo Academy will, upon written demand, refund 100% of the price of the training course.
  • 2. In the event that the Learner informs Ascendo Academy in writing more than fourteen (14) days in advance that he is seeking to cancel or reschedule a training course, Ascendo Academy will, upon written demand, refund 100% of the price of the training course.
  • 3. In the event that the Learner informs Ascendo Academy in writing fourteen (14) days or less in advance that he is seeking to cancel or reschedule a training course, the Learner acknowledges that he is not entitled to any refund. Ascendo has the discretion, but not the obligation to allow the Learner to join a similar class or training session.
Course Reference Number :TGS-2018500740
Course Duration :9 hours

Contact Us : (Main Office)

Address 9 Little Road, #02-01 Singapore 536985 Phone +65 6610 3737 / 6610 8223 / 6398 0067 Fax +65 6398 0503 Email info@ascendo.edu.sg

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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01 Singapore 536985
Email Addressinfo@ascendo.edu.sg