Frequently asked questions
Funding, entry requirements, delivery and what happens after you get in touch. If your question is not here, ask us.
Sources: Ascendo Academy internal enrolment records; Rating from Google Business Profile, Ascendo Academy - Mountbatten, read 27 August 2026.
Funding and fees
Am I eligible for course funding?
It depends on the course and on you. Every course page shows four categories - full fee, Singapore Citizens below 40 with Permanent Residents and LTVP+ holders, Singapore Citizens aged 40 and above, and SME-sponsored employees - with the fee for each. All funding is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding.
How do I work out what I will pay?
Open the fee calculator, choose your course and the category that applies to you, and it shows the fee. Every course page carries the same four figures. Funding support is subject to eligibility, which we confirm before enrolment, and GST is charged on the full course fee rather than the funded amount.
Courses and delivery
Are there entry requirements?
They vary by course and each course page lists its own. Most state a minimum education level, a workplace literacy level, or the ability to read and write in the language the course is taught in.
How are courses delivered?
As Classroom, E-learning, or Classroom + E-Learning. Each course page states its mode of training, and some courses run in both English and Mandarin.
How long is a course?
Course pages give the training hours, and the number of days where the schedule sets one. Courses in the catalogue run from a few hours to four days.
Where are courses held?
At 9 Little Road, Chinatown Point and Mountbatten. Full addresses are on the training locations page. Some courses run online instead - the course page says which.
Enrolling and afterwards
What happens after I enquire?
Your enquiry goes to the team that handles it. Course questions reach Digital@ascendo.edu.sg; corporate training, general support and certificate requests each have their own route, listed on the contact page. We confirm which funding applies to you before you commit to anything.
How do I get my certificate?
Certificate requests have their own route: write to enrol@ascendo.edu.sg with the course and the dates you attended. What is issued depends on the course, and the team will tell you what applies to yours.
Questions we point you to a person for
- What certificate do I get?
- How large are the classes?
- How do I pay, and what is the refund policy?
- When does the next run start?
These depend on the specific course and the run you join, so we confirm them with you rather than publish an answer that might not apply to you.
Still not sure?
Tell us what you need and we will say which course fits and what it will cost you.