What you will pay
Funding support is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding. Work out your fee for any course.
| Audience | Funding | Nett fee | GST (9%) | You pay |
|---|---|---|---|---|
| Others Full fee, no funding | — | S$380.00 | S$34.20 | S$414.20 |
| Singapore Citizens below 40, Permanent Residents and LTVP+ holders SWDA baseline funding | 50% (S$190.00) | S$190.00 | S$34.20 | S$224.20 |
| Singapore Citizens aged 40 and above SWDA Mid-Career Enhanced Subsidy. Includes both employer-sponsored and self-sponsored learners, subject to eligibility. | Not eligible, per the course masterlist. | |||
| SME-sponsored local employees Enhanced Training Support for SMEs | 70% (S$266.00) | S$114.00 | S$34.20 | S$148.20 |
Singapore Citizens below 40, Permanent Residents and LTVP+ holders enrolling in this course pay the full fee of S$414.20, less S$190.00 under SWDA baseline funding at 50%, subject to eligibility, plus S$34.20 GST charged on the full course fee, giving a total of S$224.20.
What this course covers
This unit covers knowledge and application skills in Service Excellence, that is the knowledge and application skills in equipping service staff with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
What you will be able to do
- Recognize the diverse range of customers and their needs and expectations
- Project a professional image and persona
- Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service
- Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
- Escalate feedback on areas of improvement to enhance the customer experience
Entry requirements
- Able to understand simple English, equivalent to WPLN Level 2
- No formal academic qualification is required
How the 17 hours are spent
- 16 Classroom
- 1 Assessment
Assessed by Oral Questioning, Role Play.
How a training day runs
Every run of this course follows this pattern. Dates are confirmed when you enrol.
Day 1
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 6:30 pm
Day 2
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 5:30 pm
Assessment (Day 2)
- 5:30 pm – 6:30 pm
What you receive
WSQ Statement of Attainment, awarded by the Skills and Workforce Development Agency (SWDA), on meeting the assessment requirements for this course.
Registered with SWDA under course reference TGS-2020504774.
Also in Service Excellence
Ready to take Service Excellence (Level 1)?
Tell us what you need and we will confirm dates, funding and the next available run.
Training provider
Ascendo Academy Pte Ltd
UEN 200817725C