Service Excellence
PWM-Retail: People and Relationship Management (Level 1)
What you will pay
Funding support is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding. Work out your fee for any course.
| Audience | Funding | Nett fee | GST (9%) | You pay |
|---|---|---|---|---|
| Others Full fee, no funding | — | S$430.00 | S$38.70 | S$468.70 |
| Singapore Citizens below 40, Permanent Residents and LTVP+ holders SWDA baseline funding | 50% (S$215.00) | S$215.00 | S$38.70 | S$253.70 |
| Singapore Citizens aged 40 and above SWDA Mid-Career Enhanced Subsidy. Includes both employer-sponsored and self-sponsored learners, subject to eligibility. | 70% (S$301.00) | S$129.00 | S$38.70 | S$167.70 |
| SME-sponsored local employees Enhanced Training Support for SMEs | 70% (S$301.00) | S$129.00 | S$38.70 | S$167.70 |
Singapore Citizens below 40, Permanent Residents and LTVP+ holders enrolling in this course pay the full fee of S$468.70, less S$215.00 under SWDA baseline funding at 50%, subject to eligibility, plus S$38.70 GST charged on the full course fee, giving a total of S$253.70.
What this course covers
This course is only for the low wage workers in the PWM-Retail Sector.
On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work.
At the end of the course learners are expected to be able to:
- Recognise the importance of inclusiveness when working in a diverse service environment
- Apply emotional intelligence when interacting with team members and customers in a diverse service environment
- Demonstrate resilience when faced with challenges in a diverse service environment
- Monitor own actions in handling diversity in the diverse service environment
What you will be able to do
The course will cover techniques to recognise various types of diversity that exists within organisations, and mitigate the potential challenges. The course will also inculcate soft skills training to alleviate learners’ emotional intelligence that is necessary to effectively resolve challenges. The course also aims to transform attitudes, so that learners are able to truly appreciate the intrinsic values of cultural harmony so that as they return to their respective workplaces, they will not just be followers, but initiators to promote an inclusive work environment.
Entry requirements
- Able to understand simple English, equivalent to WPLN Level 2
- No formal academic qualification is required
How the 16 hours are spent
- 14 Classroom
- 2 Assessment
Assessed by Oral Questioning, Role play.
How a training day runs
Every run of this course follows this pattern. Dates are confirmed when you enrol.
Day 1
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 6:00 pm
Day 2
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 4:00 pm
Assessment (Day 2)
- 4:00 pm – 6:00 pm
What you receive
WSQ Statement of Attainment, awarded by the Skills and Workforce Development Agency (SWDA), on meeting the assessment requirements for this course.
Registered with SWDA under course reference TGS-2020512805.
Also in Service Excellence
Service Challenges (Level 1)
8.5 hours
Service Excellence (Level 1)
17 hours
Ready to take PWM-Retail: People and Relationship Management (Level 1)?
Tell us what you need and we will confirm dates, funding and the next available run.
Training provider
Ascendo Academy Pte Ltd
UEN 200817725C