Service Excellence
Service Planning and Implementation (Level 1) (Synchronous e-Learning)
What you will pay
Funding support is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding. Work out your fee for any course.
| Audience | Funding | Nett fee | GST (9%) | You pay |
|---|---|---|---|---|
| Others Full fee, no funding | — | S$190.00 | S$17.10 | S$207.10 |
| Singapore Citizens below 40, Permanent Residents and LTVP+ holders SWDA baseline funding | 50% (S$95.00) | S$95.00 | S$17.10 | S$112.10 |
| Singapore Citizens aged 40 and above SWDA Mid-Career Enhanced Subsidy. Includes both employer-sponsored and self-sponsored learners, subject to eligibility. | Not eligible, per the course masterlist. | |||
| SME-sponsored local employees Enhanced Training Support for SMEs | 70% (S$133.00) | S$57.00 | S$17.10 | S$74.10 |
Singapore Citizens below 40, Permanent Residents and LTVP+ holders enrolling in this course pay the full fee of S$207.10, less S$95.00 under SWDA baseline funding at 50%, subject to eligibility, plus S$17.10 GST charged on the full course fee, giving a total of S$112.10.
What this course covers
This course aims to enable learners with the knowledge and abilities to deliver value-added customer service by proactively acquiring information commonly sought by customers, deliver service as part of a team, escalating and following up with performance issues.
On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work.
What you will be able to do
By the end of the course learners are expected to be able to:
- Recognise One’s Role in the Service Value Chain
- Deliver Service according to Organisational Standards
- Escalate and Follow Up on Performance Issues
Entry requirements
a) Be above 18 years of age to 55 years of age;
b) To meet the Employability Skills System (ESS) Literacy Level 2
c) Have knowledge on own work role and corresponding responsibilities
d) Have an understanding of the organisation’s product and service offering
e) Have an understanding of the organisation’s structure, standard operating procedures and guide-lines on customer service
f) Whenever applicable, the trainer can communicate using simple English to help learners who are weaker in reading and writing in English.
How the 8.5 hours are spent
- 8 e-Learning
- 0.5 Assessment
Assessed by Oral Questioning, Role Play.
How a training day runs
Every run of this course follows this pattern. Dates are confirmed when you enrol.
Day 1
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 6:00 pm
Assessment (Day 1)
- 6:00 pm – 6:30 pm
What you receive
WSQ Statement of Attainment, awarded by the Skills and Workforce Development Agency (SWDA), on meeting the assessment requirements for this course.
Registered with SWDA under course reference TGS-2026065085.
Also in Service Excellence
Service Challenges (Level 1)
8.5 hours
Service Excellence (Level 1)
17 hours
Ready to take Service Planning and Implementation (Level 1) (Synchronous e-Learning)?
Tell us what you need and we will confirm dates, funding and the next available run.
Training provider
Ascendo Academy Pte Ltd
UEN 200817725C