What you will pay
Funding support is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding. Work out your fee for any course.
| Audience | Funding | Nett fee | GST (9%) | You pay |
|---|---|---|---|---|
| Others Full fee, no funding | — | S$190.00 | S$17.10 | S$207.10 |
| Singapore Citizens below 40, Permanent Residents and LTVP+ holders SWDA baseline funding | 50% (S$95.00) | S$95.00 | S$17.10 | S$112.10 |
| Singapore Citizens aged 40 and above SWDA Mid-Career Enhanced Subsidy. Includes both employer-sponsored and self-sponsored learners, subject to eligibility. | Not eligible, per the course masterlist. | |||
| SME-sponsored local employees Enhanced Training Support for SMEs | 70% (S$133.00) | S$57.00 | S$17.10 | S$74.10 |
Singapore Citizens below 40, Permanent Residents and LTVP+ holders enrolling in this course pay the full fee of S$207.10, less S$95.00 under SWDA baseline funding at 50%, subject to eligibility, plus S$17.10 GST charged on the full course fee, giving a total of S$112.10.
What this course covers
- Importance of one’s role in the service value chain
- Sources of information commonly sought by organisation’s customers
- Principles of effective team communication
- Organisation’s service standards
- Effective communication skills
- Types of service performance issues
- Organisation’s service escalation process
- Channels to identify service performance issues
- Recognise the role that one plays in the service value chain
- Deliver service as part of a team according to the organisation’s service standards
- Recognise opportunities and take initiative to assist colleagues in service delivery
- Recognise and escalate service performance issues that affect the organisation’s It refers to the ability to service standards
- Adhere to organisation’s professional code of conduct in service delivery
What you will be able to do
On completion of this unit, the learner will have Implement Operations for Service Excellence skills and knowledge.
Entry requirements
- Able to understand simple English, equivalent to WPLN Level 2
- No formal academic qualification is required
How the 8.5 hours are spent
- 8 Classroom
- 0.5 Assessment
Assessed by Oral Questioning, Role Play.
How a training day runs
Every run of this course follows this pattern. Dates are confirmed when you enrol.
Day 1
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 6:00 pm
Assessment (Day 1)
- 6:00 pm – 6:30 pm
What you receive
WSQ Statement of Attainment, awarded by the Skills and Workforce Development Agency (SWDA), on meeting the assessment requirements for this course.
Registered with SWDA under course reference TGS-2026065077.
Also in Service Excellence
Service Challenges (Level 1)
8.5 hours
Service Excellence (Level 1)
17 hours
Ready to take Service Planning and Implementation (Level 1)?
Tell us what you need and we will confirm dates, funding and the next available run.
Training provider
Ascendo Academy Pte Ltd
UEN 200817725C