Food and Beverage Service
PWM-Food Services: Customer Service Excellence for Food Services (Level 1)
What you will pay
Funding support is subject to eligibility, which we confirm before enrolment. GST is charged on the full course fee and is not covered by funding. Work out your fee for any course.
| Audience | Funding | Nett fee | GST (9%) | You pay |
|---|---|---|---|---|
| Others Full fee, no funding | — | S$190.00 | S$17.10 | S$207.10 |
| Singapore Citizens below 40, Permanent Residents and LTVP+ holders SWDA baseline funding | 50% (S$95.00) | S$95.00 | S$17.10 | S$112.10 |
| Singapore Citizens aged 40 and above SWDA Mid-Career Enhanced Subsidy. Includes both employer-sponsored and self-sponsored learners, subject to eligibility. | Not eligible, per the course masterlist. | |||
| SME-sponsored local employees Enhanced Training Support for SMEs | 70% (S$133.00) | S$57.00 | S$17.10 | S$74.10 |
Singapore Citizens below 40, Permanent Residents and LTVP+ holders enrolling in this course pay the full fee of S$207.10, less S$95.00 under SWDA baseline funding at 50%, subject to eligibility, plus S$17.10 GST charged on the full course fee, giving a total of S$112.10.
What this course covers
This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers. They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations.
What you will be able to do
- Project a professional image and persona
- Cater to the needs and expectations of customers
- Demonstrate the qualities of a service professional
- Demonstrate effective communication skills
- Provide personalized service based on customer’s preferred choice
- Escalate areas of improvements and service challenges
Entry requirements
- 18 years of age and above
- Understand spoken English
No formal academic qualifications required as this course is suitable for rank-and-file F&B staff
How the 8 hours are spent
- 7 Classroom
- 1 Assessment
Assessed by Role Play, Oral Questioning.
How a training day runs
Every run of this course follows this pattern. Dates are confirmed when you enrol.
Day 1
- Morning
- 9:00 am – 12:00 pm
- Afternoon
- 1:00 pm – 5:00 pm
Assessment (Day 1)
- 5:00 pm – 6:00 pm
What you receive
WSQ Statement of Attainment, awarded by the Skills and Workforce Development Agency (SWDA), on meeting the assessment requirements for this course.
Registered with SWDA under course reference TGS-2023020237.
Also in Food and Beverage Service
Ready to take PWM-Food Services: Customer Service Excellence for Food Services (Level 1)?
Tell us what you need and we will confirm dates, funding and the next available run.
Training provider
Ascendo Academy Pte Ltd
UEN 200817725C