Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Email Address
Course Booking
Service Information and Results (Level 4)
The aim of the course is to train new staff / existing staff to be able to Analyse Service Quality and Customer Satisfaction Results Communicate Findings Implement Improvement Plans
- This course aims to equip learners with the knowledge and abilities to analyse customer data to implement improvement plans and improve overall service quality and customer satisfaction.
- The course fee is S$181.90 (incl 7% GST) per participant.
- To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans, PRs or LTVP+ holders only) and absentee payroll.
- INDIVIDUALS - Up to 70% course fee
- SME - Up to 70% course fee
- NON-SME- Up to 50% course fee
- Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
- Full Refund will be made if the course is cancelled due to lack of participants or unforeseen circumstances.
- Any cancellations made after closing date (14 days to course date) –No Refund.
- Any cancellations made before closing date (14 days to course date) –Full Refund.
- Ascendo Academy reserves the right to cancel, reschedule the course, amend course content if necessary.
Course Reference Number :TGS-2020513101
Course Duration :9AM-7PM
Contact Us : (Main Office)
Address 9 Little Road, #02-01
Singapore 536985
Phone +65 6610 3737 / 6610 8223 / 6398 0067
Fax +65 6398 0503
Email info@ascendo.edu.sg
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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01
Singapore 536985